Technical Implementation Lead - Security

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What You’ll Own

1. Technical Deployment & Production Adoption

• Lead end-to-end onboarding from signed contract → operational production usage
• Integrate Clearly AI into enterprise systems (Jira, ServiceNow, Confluence, GitHub, etc.)
• Configure review workflows aligned to each customer’s security processes
• Drive implementation timelines and ensure milestones are met
• Move customers from pilot → embedded operational usage

2. Implementation Project Management

• Run structured weekly and monthly customer syncs
• Maintain clear agendas, owners, and next steps
• Track blockers and technical dependencies
• Coordinate closely with engineering on integration requirements
• Ensure nothing drifts between calls

3. Security Workflow Optimization

• Operate inside real threat modeling, DPIA, and vendor risk workflows
• Identify automation opportunities within existing processes
• Help reduce review cycle time and operational backlog
• Ensure product usage maps to measurable security outcomes

4. Product Feedback & Engineering Collaboration

• Conduct structured deployment reviews
• Translate workflow friction into actionable feature requests
• Log and manage feedback clearly in Linear
• Collaborate directly with engineering on requirements and edge cases
• Close the loop with customers when improvements ship

5. Support & Process Infrastructure

• Help triage inbound customer support issues
• Identify recurring patterns in bugs or workflow friction
• Build lightweight processes for tracking blockers and feature requests
• Create documentation and onboarding playbooks

What This Role Is NOT

• Not a traditional SaaS Customer Success Manager
• Not primarily an executive relationship role
• Not a quota-carrying sales position
• Not a broad CS team builder

What We’re Looking For

Required

• 2+ years in GRC, privacy, or security engineering or as a security consultant
• Hands-on experience with threat modeling, vendor risk assessments, or privacy reviews
• Experience implementing security tools into enterprise workflows, setting up integrations, and configuring tooling
• Strong cross-functional project management skills
• Ability to speak the language of security practitioners (STRIDE, DPIA, TPRM, CVE, etc.)
• Experience working closely with Product and Engineering teams
• Ability to debug customer issues to identify root causes

Strongly Preferred

• Prior experience as a forward deployed engineer or security consultant
• Deep familiarity with modern security workflows (AppSec reviews, privacy programs, vendor risk programs)
• Experience translating customer deployment challenges into shipped product improvements
• Familiarity with Jira, ServiceNow, GitHub, Confluence integrations
• Demonstrated passion for security automation and operational efficiency
• Experience working in early-stage startups

How Success Is Measured (First 12 Months)

• % of customers deployed into production workflows
• Implementation cycle time from contract → operational adoption
• Measurable reduction in review cycle time across accounts
• Structured product feedback loops consistently operating
• Reduced support chaos through improved process and documentation

Why Join Clearly AI

• Work with a lean but powerful founding team to ensure customer feedback is reflected in the product from day one
• See your impact directly improving customers’ experiences as security practitioners
• Join an RSAC 2026 Innovation Sandbox Top 10 Finalist backed by $8.4M in seed funding
• Operate at the intersection of AI and enterprise security
• YC alum with proven, technical founders and strong growth momentum
• Competitive salary, equity, and benefits
• Direct path to leadership opportunities as the company scales