Technical Onboarding & Engagement Manager

requirements, customer engagement structure

requirements and project velocity that would not be met by the post go live Foundation support model. Leading structured post-go-live transitions to the Customer Success Manager and Technical Account Owner, ensuring effective knowledge transfer, clear ownership, and sustained customer confidence post-launch. Contributing to the scalability of the Engagement Management Practice by identifying opportunities to automate and optimize onboarding processes, tools, and playbooks. You Might Be A Fit If You Have: 4+ years working knowledge of search, data, and AI technologies, with the ability to translate business

requirements into structured implementation plans 5+ years of customer-facing Technical Engagement Management experience in an agency or SaaS environment, working closely with Solutions Architects or Engineering across engagements throughout the IT project lifecycle. Experience applying project management methodologies such as Waterfall, Scrum, Kanban, or hybrid models to deliver successful outcomes Demonstrated ability to operate effectively in a fast-paced, dynamic environment with strong organizational discipline and attention to detail.

Nice To Have: Project Management or Agile Certification (PMP, SAFe, Six Sigma) Technical degree in computer science, engineering, or related quantitative field Understanding and use of project management systems which may include Smartsheet, MS Office, Jira | Atlassian, Google Suite, Salesforce, Thoughtspot, Asana, Gainsight and Toggl Professional fluency in a second European language, preferably German Working knowledge of SQL #LI-Remote FLEXIBLE WORKPLACE STRATEGY: Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual’s impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when. We have a global presence with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees. Positions listed as "Remote" are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on

the role it may be available with either a hybrid-remote or in-office schedule. WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES: GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment. TRUST - Willingness to trust our co-workers and to take ownership. CANDOR - Ability to receive and give constructive feedback. CARE - Genuine care about other team members, our clients and the decisions we make in the company. HUMILITY - Aptitude for learning from others, putting ego aside. We’re looking for talented, passionate people to help build the world’s best search and discovery technology. We value autonomy, diversity, and collaboration. We’re committed to creating an inclusive workplace where everyone is respected and supported—regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background. IMPORTANT NOTICE FOR CANDIDATES - Recruitment Fraud Notice We’ve recently seen an increase in recruitment scams targeting job seekers. To help protect yourself, please keep the following in mind: Our open positions may appear on third-party job boards, but the best way to apply safely is directly through our careers page . All genuine communication from Algolia will come from an @algolia.com email address. If you receive an email from someone claiming to work at Algolia who does not have an @algolia.com email address, please do not respond or share any personal information. We’ll never ask for payments, purchases, or financial details during the hiring process. READY TO APPLY? If you share our values and our enthusiasm for building the world’s best search & discovery technology, we’d love to review your application! Create a Job Alert Interested in building your career at Algolia? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name * Last Name * Email * Phone Country * Phone * Resume/CV * Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select... Degree Select... Add another Are you legally authorised to work in France? * Select... Will you now, or in the future, require sponsorship for employment visa status? * Select... LinkedIn Profile Location * Current city and state where you reside. What is your legal first name? * What is your legal last name? * What is your preferred first name? * How did you initially hear about this job? Select... If you chose Algolia Employee, Conference / Event / Career Fair, or Other, please specify here: Guidelines for using AI in our interviewing process * Acknowledged As your prospective employer, Algolia has outlined our policy on how candidates are permitted to use AI in our hiring processes. Knowing that the way we experience AI may evolve over time, we will regularly review our approach to AI to ensure alignment with current legislation and to protect against potential biases in our processes. Prior to engaging in the interview process, please review our current policy . What languages do you speak? * Submit application Powered by Greenhouse

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.