About the role
About Stainless Stainless is a fast-growing tech startup building the future of APIs. Our customers include industry leaders like OpenAI, Anthropic, and Cloudflare. We have raised over $35 million from a16z, Sequoia, and founders/C-levels from Stripe, Datadog, Segment, Linear, and more. We are headquartered in NYC, just west of SoHo, and are a team of ~60 strong expecting to double in the next ~9 to 12 months.
About
the Role As a Technical Success Manager at Stainless, you'll be driving the success for our most important customers—including Cloudflare, Google, Anthropic, and OpenAI. You'll ensure these customers achieve exceptional outcomes with our platform while managing complex technical relationships and driving product improvements based on their feedback. This role combines deep technical expertise with exceptional relationship-building skills. You'll investigate and triage sophisticated technical issues, manage escalations with grace, and keep both customers and internal teams organized and aligned. Most importantly, you'll build relationships that make customers genuinely excited to work with Stainless.
What You'll Do Serve as the primary technical point of contact for Stainless's most strategic customers Build and maintain strong relationships with technical stakeholders at customer organizations Investigate, triage, and resolve complex technical issues, coordinating across engineering, product, and support teams Manage escalations effectively, ensuring customers feel heard and issues are resolved quickly Track and organize dozens of customer requests, issues, and initiatives across multiple accounts simultaneously Translate customer needs and feedback into actionable insights for the product and engineering teams Develop deep expertise in the Stainless platform and stay current with customer use cases Proactively identify risks to customer satisfaction and work to address them before they escalate Conversely, also identify areas for expansion for the customer to use new products and services!