About the role
Technical Support Specialist - Planhat | Jobylon --> You are using an outdated browser. Please upgrade your browser or activate Google Chrome Frame to improve your experience. × Oh oh! Awesome! Info! {$ msg.text $} 1">({$ msg.count $}) Technical Support Specialist Applications are considered on a rolling basis Mexico City On-site I'm interested Applications are considered on a rolling basis Mexico City On-site Job Description Mission Help Planhat customers turn data into action and drive success Team Our product support team is small, yet global. We’re the first point of contact for customers ranging from cybersecurity executives to customer success managers across nearly every industry— all relying on Planhat to drive their customer operations. As product experts, we focus on resolving a high volume of inquiries while continuously optimizing our support processes, with a strong emphasis on AI. We deepen our product knowledge to take on more complex tasks currently handled by the Technical Account Management team. At the same time, we refine AI models to automate repetitive tasks, enhancing self-serve options for customers. The existing team is an eclectic group whose experience prior to joining Planhat includes everything from coding, a side hustle of building computers, or even studying AWS, cyber security and java as a hobby. The common thread is usually: Top performer in support/QA, or similar in a software scale-up Strong performance in customer facing position (and wanting to dive deeper into product-focused roles) Naturally curious, driven to get to the bottom of things, and don't give up easily! Trajectory Planhat is a place where high ownership meets rapid growth. A place to do exceptional work and keep learning. With high ownership and ambition come high expectations. Never expect to stand still here, in learning or exposure to bigger problems or in
compensation. Work with great people Erik Holm CFO Sanna Westman VP of Partnerships Gurprem Sagoo Customer Success Manager Skills &
