About the role
About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem . Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team. Visit www.perk.com to learn more. Revenue Protection & Collection Senior Specialist About Us Perk is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating the shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work with real impact. Trusted by more than 10,000 companies worldwide, our team is made up of more than 1,800 people across multiple offices. At Perk, we’re driven by our values — being an owner, delivering a 7-star experience, and working as one team. The Role We’re looking for a Travel Operations Specialist our Customer Care teams in managing complex refund scenarios and maintaining high standards of operational accuracy across payments and ticketing processes. This role sits at the intersection of refund operations and revenue protection, with a focus on preventing operational errors that can lead to financial losses while ensuring refund and ticketing workflows are handled correctly. You will act as a subject matter expert for refunds, ticketing processes, ADM disputes in both ARC & BSP working closely with the CC Operations teams to resolve complex cases, provide guidance, and help strengthen operational practices across the organisation. What You’ll Do Support Operations with complex refund, payments & BSP Review and manage cases that present financial risk or potential losses ensuring cases are assessed and handled appropriately Oversee revenue recovery initiatives, including waiver code recoveries and ADM dispute processes Share insights and guidance to help teams improve accuracy and prevent recurring operational issues What We’re Looking For 3+ years expertise in GDS ticketing processes, including manual exchanges & refunds (Amadeus, Sabre, Galileo) Strong analytical capability with the ability to assess financial impact and identify risks Confidence making risk-based decisions in complex operational scenarios Experience managing complex refund and ticketing cases in a fast-paced operational environment Strong ownership when reviewing loss scenarios and revenue recovery opportunities Proactive, detail-oriented, and solutions-driven mindset Working Hours This role operates on an afternoon shift 14:00–22:30 CEST. Weekend Rotation What we offer Receive competitive compensation and equity ownership in Perk. Rest and recharge with our generous allocation of vacation days plus public holidays. Take control of your physical health with your choice of private healthcare or a gym allowance. Know that your loved ones are protected financially through your Life Insurance if the worst were to happen. Join our unforgettable Perk events, including our spectacular annual summer party. Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones. Make your money go further with our flexible compensation plan. Focus on your family with 17 weeks’ paid parental leave during your child’s first year. Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes. Broaden your horizons with up to 20 "Work from Anywhere" days per year. Nurture your language skills with in real-life English, Spanish and Catalan lessons. Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years Let us help you move to one of our hubs with relocation support. How We Work At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you. Protect Yourself from Recruitment Scams All official communication from Perk will always come from email addresses ending in @ perk.com or @ externalperk.com , our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com , and we will confirm whether it is legitimate.