About the role
About Us Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy. Why Join Our Team Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation. Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA. Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others. Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative. Location Requirement We believe the best ideas happen together. To support fast collaboration and a strong team culture, this role is expected to be in our Palo Alto office five days a week, unless otherwise specified. About the Role Vertical Ownership & Solution Strategy Own the medtech vertical end-to-end — from market positioning and pipeline generation through solution design, enterprise sales, deployment, and account expansion. You are the single-threaded leader responsible for how Hippocratic AI wins in medical devices. Define and execute the AI-powered solution roadmap across the full device lifecycle: pre-surgical education, surgical scheduling, post-op recovery, implant tracking, patient onboarding, HCP training, field support, complaint handling, clinical evidence generation, and post-market surveillance. This isn't a strategy-only role — you are accountable for translating this roadmap into revenue. Develop systems-level solution architectures that reflect how AI agents interact with complex stakeholders (surgeons, clinical staff, field teams, quality and regulatory leaders) in high-pressure, real-world clinical and commercial environments. Prioritize ruthlessly based on the intersection of market demand, revenue potential, and deployment feasibility — ensuring the highest-impact solutions move first and the team isn't spread thin on low-signal opportunities. Commercial Leadership & Revenue Accountability Serve as the primary external face of Hippocratic AI in medtech. You are the credible authority in enterprise sales conversations, C-suite workshops, industry conferences, and strategic partnerships — not a support function behind a seller, but the person in the room closing. Own the medtech go-to-market motion: positioning, messaging, target account strategy, pipeline development, and deal progression. Partner with marketing to build category-defining content, event strategy, and demand generation programs that reflect deep domain credibility rather than generic AI hype. Drive enterprise deal velocity by partnering directly with device company executives across commercial, quality, regulatory, and clinical functions to validate use cases, structure pilots, and build the trust required to move from evaluation to full-scale platform adoption. Build and own the economic narrative. Translate AI capabilities into hard-hitting ROI frameworks and financial models — reduced call center load, improved patient compliance, accelerated surgeon onboarding, lower complication-related costs — that resonate with CFOs and operating committees, not just innovation teams. Cross-Functional Execution & Delivery Act as the bridge between clinical necessity and technical execution. Translate surgical workflows, field operations realities, and regulatory constraints into precise requirements, conversation designs, and acceptance criteria for Engineering and Product. Collaborate with Medical Affairs and Quality to ensure every AI solution meets stringent FDA post-market requirements, MDR/IVDR obligations, and promotion-compliance standards. You don't hand this off — you understand it well enough to make real-time judgment calls. Partner with Customer Success to define the deployment standard for medtech — creating readiness playbooks, implementation checklists, and go-live protocols that ensure zero-friction launches in live clinical settings. Own customer outcomes post-deployment, not just pre-sale enthusiasm. Market Intelligence, Enablement & Team Building Build and maintain the internal source of truth for medtech — covering surgical adoption cycles, hospital and ASC procurement dynamics, GPO contracting, value-based models, and competitive landscape. Raise the medtech IQ of the entire organization. Develop training materials and internal enablement programs that allow cross-functional teams to engage credibly with surgeons, device manufacturers, and health system procurement leaders. Proactively identify ecosystem shifts — Hospital-at-Home, ASC growth, remote patient monitoring, connected devices, evolving reimbursement models — and position the platform to capture emerging opportunities before they become consensus. As the vertical matures, scope includes building and leading a dedicated medtech team across solutions, sales support, and customer delivery. Qualifications Required 7–15 years of experience in medical device commercial operations, patient engagement, clinical support, field operations, or related functions within device manufacturers, medtech services organizations, or healthcare services companies serving the device industry. Deep, hands-on operational knowledge of medical device workflows including surgical case support, post-surgical patient follow-up, device onboarding and training, field clinical operations, complaint handling, post-market surveillance, device registries, and HCP engagement programs. Direct experience building, managing, or designing device patient support programs, clinical education initiatives, or field operations — not just selling into them or advising from the outside. Demonstrated ability to engage credibly with senior medtech executives (VP, SVP, C-suite) across commercial, clinical, service, quality, and regulatory functions — and to drive deals to close, not just build relationships. Experience translating operational knowledge into solution design, product requirements, go-to-market strategy, or technology platform capabilities. Strong understanding of the medical device commercial model — capital equipment vs. consumables vs. implantables dynamics, surgeon preference and adoption cycles, hospital and ASC procurement, GPO contracting, and field sales and clinical specialist operating models. Comfort with commercial ownership — pipeline targets, revenue accountability, and the expectation that you are building a business line, not just advising on one. Comfort working in high-growth environments with limited structure and high expectations for ownership, cross-functional collaboration, and hands-on contribution across strategy, selling, and delivery. Exceptional communication skills — written, verbal, and visual — with the ability to make complex device operations accessible to technical, commercial, and executive audiences. Preferred Experience at a major medical device manufacturer or medtech services organization in an operational, commercial, strategy, or product capacity. Familiarity with device industry technology platforms including CRM systems, field service management tools, surgical scheduling systems, device telemetry platforms, and EHR integration standards. Understanding of FDA device regulations, 510(k) and PMA pathways, post-market surveillance requirements, MDR/IVDR, UDI, and quality system regulations as they relate to commercial operations and patient engagement. Experience leading or heavily influencing enterprise sales or go-to-market efforts as a subject matter expert, solutions lead, or commercial owner. Understanding of reimbursement dynamics including DRG, ASP, bundled payments, and value-based device contracting as they intersect with device adoption and patient support. Experience with AI, digital health, remote monitoring, or connected device technologies. Startup or early-stage company experience with direct revenue or P&L-adjacent accountability. Advanced degree (MBA, MS, MSE, PhD) or clinical degree (MD, RN, PA) is a plus. What We're Looking For A medical device authority who has operated inside the ecosystem — someone who has managed field teams, handled surgeon complaints at 6 AM, and felt the pressure of a new device launch. You are a solutions thinker who can articulate how AI transforms device operations with specificity, a commercial leader who can own a number and build a pipeline, and an internal force multiplier who makes everyone around you smarter about the device world. You don't wait for structure — you build it. Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @ hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.