Support and Operations Platform for Hardware Companies
Telemetron is an AI-powered support platform tailored for hardware products (medical devices, consumer electronics, industrial hardware, robotics, and more).
Our platform unifies ticketing, device diagnostics, order tracking, and product documentation into one intelligent system. Our AI agents connect directly to devices, APIs, and backend systems to deliver faster resolutions, smarter routing, and better support experiences.
Total raised
$1.0M
Last stage
Seed
Investors
Shivani Patel
Co-founder & CEO at Telemetron. Previously built all the AI support software for Starlink at SpaceX including an AI troubleshooting system to root-cause every customer support inquiry using Starlink device data. Led the development of the Starlink app/web chatbots and an AI copilot for customer support agents. Also built fully secure/on-prem coding agents for SpaceX engineers.
LinkedInShivani Patel
Co-founder & CEO at Telemetron. Previously built all the AI support software for Starlink at SpaceX including an AI troubleshooting system to root-cause every customer support inquiry using Starlink device data. Led the development of the Starlink app/web chatbots and an AI copilot for customer support agents. Also built fully secure/on-prem coding agents for SpaceX engineers.
Hamza Shaikh
Cofounder & CTO of Telemetron. Rebuilt Starlink's multi-billion dollar ecommerce flow & solved global customer issues. Also added user referrals, managed localization, payment integrations, analytics, a/b testing, content management, SEO, some other things here and there.
LinkedInNo applications, no recruiter spam. Just the intro.
A few questions to make sure this role is the right shape for you. Two minutes.
I write the intro, send it to the founder, and handle the back-and-forth.
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.