About the role
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles . You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. The Opportunity: Lead Our Onboarding Team The Onboarding team plays a pivotal role in Airwallex's mission by facilitating the rapid integration of businesses into our platform. As a data-driven team, we utilize extensive analytics to refine our processes and ensure the efficiency and effectiveness of our operations. Our primary mission involves building the orchestration for Know Your Customer (KYC), Request for Information (RFI), and risk-based operations to maintain the highest standards of compliance as we handle sensitive financial data. We empower business customers through robust, secure, and intuitive user and account management solutions. This team is instrumental in our regional expansion, helping to onboard a growing number of customers into new and existing markets . By supporting global expansion, we are also tasked with increasing the coverage of our product offerings, ensuring that businesses worldwide can benefit from our innovative financial solutions. Through our efforts, we aim to streamline the onboarding process, reduce barriers to entry, and build a scalable, automated environment that empowers businesses to thrive in the digital economy. What You’ll Do Technical Strategy & Product Execution Partner with Product and Design to define roadmap, scope, and success metrics; translate customer needs into an executable plan. Work closely with product managers and key stakeholders to define product roadmap, prioritize projects and ship incrementally to production. Engage with the Product Manager into building a backlog that continuously contributes to the execution of the roadmap. Drive strong delivery practices: planning, prioritisation, execution, and continuous improvement. Own the technical strategy and architecture for services and APIs, with a focus on scalability, reliability, security, and maintainability. Stay hands-on where it matters: guide design reviews, de-risk complex initiatives, and raise the bar on engineering quality. Architectural Ownership & Quality Serve as the accountable owner for the architecture and system quality across our services. Analyze and validate the technique design for the software functions from
