Medical Front Desk Rep - Quincy, MA

responsibilities: Welcoming patients as they enter the clinic, and communicating their arrival to the relevant care-team members Handling incoming calls and messages and appropriately addressing or triaging the requests such as appointment scheduling, form completion, medication refills, etc. Initiating outbound administrative requests by phone and in writing, such as medical record requests and specialty appointment booking Sorting and triaging incoming mail and faxes including scanning and e-filing documents Providing information and facilitating office tours for patients interested in joining our practice Assisting the Practice Operations Manager with administrative tasks, such as ordering of supplies, scheduling, etc. Verifying patient insurance via phone or online and collecting applicable copays for services Assisting with scheduling follow-up appointments and referral appointments Assisting with scheduling transportation for our patients Preparing and submitting accurate insurance claims within the required timeframes Resolving claims issues with third party insurance carriers and facilitating requested information in a timely fashion Engaging with patients and their family members/caretakers to resolve claim issues and other insurance hurdles Providing additional documentation needed for timely claims processing, by conducting research and preparing for appeals Providing support to colleagues as needed in a team-based environment to ensure our patients receive the highest quality of service and care possible Additional duties as assigned

Requirements Minimum

Requirements: High school diploma or G.E.D. Minimum of two years of experience working a front desk function (primary care/healthcare preferred) Strong interpersonal skills with experience working in settings requiring frequent communication via phone and in-person Experience with basic office tools such as email, Outlook calendar, etc. Strong verbal, written, and reading comprehension skills in English Ability to work regular office hours Monday through Friday Preferred Skills: Strong knowledge of Medicare billing and CPT coding Experience in a call center environment Experience with Athena or another Electronic Health Record software Experience with seniors, underserved populations, individuals with disabilities or other complex social needs Bilingual in Haitian Creole, Spanish, Mandarin, Cantonese, or Vietnamese We are committed to supporting every aspect of your life by offering a total rewards package designed to support your health, financial security, and work-life balance: Health: Comprehensive medical, dental, and vision with day-one eligibility Protection: Company-paid Life, Short-Term, and Long-Term Disability insurance Retirement: 401(k) with company match and immediate vesting Time Off: Generous PTO that increases with tenure and 11 paid company holidays Wellness: Employee Assistance Program (EAP) and supplemental benefit options Gather Health is an Equal Opportunity Employer. All employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.

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