the role You’re an experienced client-facing professional who thrives at the intersection of technology, governance, risk, and compliance (GRC). In this role, you’ll lead end‑to‑end customer engagements, guiding organisations through successful solution adoption while reducing risk and driving measurable outcomes. You’ll act as a trusted advisor—owning delivery, mentoring others, and continuously deepening your expertise. If you enjoy solving complex problems, exceeding client expectations, and being seen as a go‑to expert, this role is built for you. Here’s a breakdown of what you’ll do (the important stuff): Lead and deliver end‑to‑end Professional Services engagements across the full customer journey and enablement lifecycle. Advise customers on best practices for GRC solution rollout, adoption, and execution using your domain, industry, and product expertise. Coordinate work across teams, ensuring high‑quality delivery while meeting deadlines and client expectations. Perform quality assurance on work delivered by Professional Services, ensuring consistency, accuracy, and customer value. Act as a mentor and coach to junior specialists and new hires, supporting capability and confidence building. Partner with Commercial Teams, PS leadership, and other stakeholders to reduce delivery risk and drive long‑term adoption. These are the essentials you’ll need to get an interview: 3 – 10 years’ experience in a client‑facing, advisory, or consulting role (internal or external). This is an IC Role. A strong Customer First mindset, operating with urgency, accountability, and a focus on outcomes. Good Coding skills, experience with SQL, AI implementation, building agents. Proven ability to manage multiple priorities in a fast‑paced, technology‑driven environment. Excellent communication skills, including delivering workshops, presentations, and solution discussions with senior stakeholders. A passion for GRC, with the ability to translate complex
requirements into practical solutions. High attention to detail, strong process discipline, and a consistent record of quality delivery. Relevant professional GRC accreditation (completed, in progress, or planned). It would be great if you had these too (
nice to have): Experience managing customer expectations, timelines, and delivery milestones against a project plan. Understanding of forecasting, budget tracking, and working with Adoption or Engagement Managers to deliver projects fully in‑scope and on budget. Ability to interpret solution design plans and translate them into executable delivery activities. Confidence providing structured, constructive feedback to peers and team members. Interest in developing deep subject‑matter expertise and becoming a recognised SME in specific GRC or product domains. Here’s a bit
about us
Why join Diligent? Join a global organisation with a clear mission: to power better governance and decision‑making. Our people are at the heart of what we do, and we believe that diverse perspectives lead to stronger outcomes—for our customers and our communities. Life at Diligent We’re fast, fearless, and thoughtful in
how we work. We value accuracy, ethics, and collaboration, and we trust our people to take ownership and do meaningful work. You’ll be supported with best‑in‑class
benefits designed to care for your physical, financial, and emotional wellbeing—so you can bring your full self to work every day. Equal Opportunity Employer Diligent is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected characteristic.
About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health
benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world . We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal
requirements. See also Diligent's EEO Policy and Know Your Rights . We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] . To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
