About the role
Operations Specialist | Bolt Careers Careers Business Operations Operations Specialist Operations Specialist We're looking for a Bolt Market Operations Specialist who will be responsible for ensuring strong store operations in 1 or 2 stores while also driving improvements across multiple stores and markets. Location: Tallinn, Estonia View all roles Apply now
About
the role This role builds on operational coordination by adding project ownership, cross-store impact, and continuous improvement
responsibilities. The Specialist is expected to go beyond execution and actively identify and implement changes that improve performance, efficiency, and scalability. Main tasks and
responsibilities: Ensure store operations follow SOPs, including picking & packing, goods acceptance, returns, expiry checks, and inventory counts. Maintain compliance with Food Safety and Health & Safety standards, conduct regular audits, and proactively identify areas for operational improvement across stores. Support the training and onboarding of store staff, provide guidance and performance feedback to picker teams, help resolve operational challenges, and maintain a safe, clean, and organized working environment. Plan shifts according to operational needs and budget
requirements, ensure smooth day-to-day operations, support pickers during shifts when needed, and handle urgent operational matters proactively. Approve supplier invoices, manage product returns, coordinate with suppliers and store teams to resolve issues, request credit notes when necessary, and follow up on open operational topics to ensure timely resolution. Act as the main operational point of contact between stores and cross-functional teams, including Supply Chain, Commercial, and other Bolt stakeholders, ensuring smooth communication and collaboration on daily operational matters. Own and lead operational improvement initiatives impacting multiple stores or markets, including scheduling optimization, picker productivity, inventory processes, and store efficiency. Own and lead operational improvement initiatives impacting multiple stores or markets, including scheduling optimization, picker productivity, inventory processes, and store efficiency. Use data to identify performance gaps, propose actionable solutions, implement scalable improvements, and track measurable results. About you: Previous experience in retail, warehouse, store operations, or other hands-on operational environments, with exposure to fast-paced day-to-day operations. Experience coordinating shifts, leading daily operations, and supporting or managing teams in an operational setting. Strong understanding of store operations processes, including picking, stock handling, inventory management, and operational compliance standards. Highly organized with a strong sense of ownership, able to manage multiple priorities, meet deadlines, and proactively solve operational challenges. Strong analytical and communication skills, with the ability to interpret and present data, collaborate effectively with cross-functional teams, and communicate clearly in English, both written and spoken. Flexible and adaptable, with availability to work across different stores based on business needs and support occasional operational urgencies when required. At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools. Experience is valuable, but what we really look for is drive, intelligence, and integrity — so if you don’t tick every box, apply anyway. Apply now and join us to make cities for people, not cars. First name Last name Email Phone Number Upload your CV Drop files here to upload or choose from your device Browse files Supported formats: .pdf, .docx (max. file size 5MB) Will you now or in the future need sponsorship for employment visa status to start or keep working with Bolt? Select an option Do you need special assistance due to disability? We are happy to provide reasonable accommodations. (optional) By responding, you consent to Bolt processing your disability data in accordance with our Privacy Notice . Where did you hear about Bolt? Select an option Please state your level of fluency in Estonian Select an option By ticking this box, I confirm that I have read and understand the content of the Privacy Notice and acknowledge that my personal data will be processed as part of this application. Continue to survey Submit application Fill in our Demographic Survey Please help Bolt’s diversity and inclusion efforts by completing our voluntary demographic survey. div>div>label]:mb-4"> Which gender identity do you most closely identify with? (optional) Female Male Non-binary Other Prefer not to disclose div>div>label]:mb-4"> What is your age? (optional) Under 21 21-25 26-34 35-44 45-54 55-64 65 or over Prefer not to disclose div>div>label]:mb-4"> Are you a parent, caretaker, or legal guardian of anyone? (optional) Yes No Prefer not to disclose div>div>label]:mb-4"> Do you live with any disability? (optional) Yes No Prefer not to disclose div>div>label]:mb-4"> In which country do you currently live? (optional) Estonia Romania Poland Germany Other, please specify (country) Prefer not to disclose Question 1 / 5 Previous Next Submit application Your answers are anonymous and not linked to your application. By responding, you consent to Bolt processing your demographic data in accordance with our Privacy Notice . AI Disclaimer: We use Greenhouse's AI-powered Talent Matching tool to compare your application against our job
