About the role
At Standard Bots, we're revolutionizing real-world automation by making robotic systems accessible to everyone. Our AI-powered platform enables robots to tackle unprecedented challenges through an intuitive instruction interface, bringing the power of software automation to physical spaces.
What you'll do Provide technical support to customers from the hours of 4pm to 12am EST, via phone, email, video calls, and ticketing systems — diagnosing and resolving issues with Standard Bots robots Guide customers through troubleshooting processes, configuration adjustments, and best practices for robot deployment and operation Collaborate with engineering, product, and field service teams to escalate complex issues and ensure timely resolution Document technical issues, solutions, and customer interactions in our CRM system (HubSpot or similar) Create and maintain knowledge base articles, FAQs, and troubleshooting guides to improve customer self-service Identify patterns in support requests and surface actionable feedback to product and engineering teams for continuous improvement Own ticket management processes and proactively recommend improvements where inefficiencies exist Meet or exceed support KPIs including response time, resolution time, and customer satisfaction Basic
Qualifications: Associate degree or higher in engineering, computer science, robotics, mechatronics, or a related technical field Ability to work the second shift from the hours of 4pm to 12am EST 2+ years of experience in technical support, field service, or a related role in robotics, automation, or technology Proven troubleshooting skills with mechanical, electrical, or software systems Understanding of industrial automation concepts, manufacturing processes, or robotics fundamentals Ability to explain complex technical concepts clearly to non-technical audiences — in writing and in conversation Organized and able to manage multiple open support tickets simultaneously without dropping the ball Are willing to travel occasionally (up to 25%) for training, customer support visits, or team events Preferred
Qualifications: Working understanding of networking, protocols, and device connectivity Experience with collaborative robots (cobots) or industrial robot programming Understanding of machine vision, sensors, or end effectors Understanding of Python, C++, ROS, or similar languages and have experience with Linux/Ubuntu operating systems
Compensation and
Benefits: The salary range for this role is $80,000 to $120,000, depending on experience. We are open to a variety of seniority levels for this role and will build
compensation packages that are commensurate with seniority and skill level. Base salary is just one part of the overall
compensation at Standard Bots. All Full-Time Employees are eligible for Employee Stock Options. We also offer a package of
benefits including paid time off, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees.
About Standard Bots
Standard Bots develops industrial robotics systems that combine robotic hardware with AI-driven software to automate manufacturing and operational tasks. Its product portfolio includes collaborative robotic arms with different payload capacities, as well as software platforms that support robot programming, fleet management, and application development. The company’s technology enables users to teach robots through demonstration rather than relying solely on traditional coding methods, allowing robots to perform tasks such as machine tending, inspection, palletizing, welding, and material handling. Standard Bots also provides AI capabilities that allow robots to learn from observed actions, adapt to changes in their environment, and improve task execution over time. In addition to its robotic systems, the company offers operating software, development tools, and integration capabilities designed to support deployment across a range of industrial workflows.
Other roles at Standard Bots
No longer accepting applications
This role has closed. See other open roles at Standard Bots below.
Browse open jobsJob details
Salary
$80,000 - $120,000
Location
Remote
Funding
Total raised
$63M
Last stage
Series B
Investors
Founders
What happens next.
No applications, no recruiter spam. Just the intro.
Confirm the fit
A few questions to make sure this role is the right shape for you. Two minutes.
I pitch you to the company
I write the intro, send it to the founder, and handle the back-and-forth.
A meeting lands on your calendar
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.