Forward Deployed Engineer

requirements. Translate customer pain into clear problem statements, then into shipped solutions. Our model is simple: spend time understanding customer workflows, then build agents. Product Feedback Loop Be the voice of the customer inside Rocketlane. Surface patterns, edge cases, and feature gaps to our Product and Engineering teams. Prototype and validate new agent capabilities in the field before they become full product investments. Contribute to internal playbooks, reusable agent templates, and scaled enablement content so every FDE engagement makes the next one faster. Pre-Sales & POC Support Partner with Sales and Solutions teams on high-stakes enterprise deals - building rapid POCs, running technical validations, and proving the business case for Nitro. Represent Rocketlane's technical depth in customer executive conversations, demos, and architecture reviews. Must-Have Skills Engineering & Technical Depth 3–5 years of hands-on software engineering/product management experience , with the ability to write production-grade code in at least one of Python, TypeScript/JavaScript, or similar. Strong command of REST APIs, webhooks, OAuth/auth flows, and enterprise integration patterns - you can read API docs, test endpoints, and ship integrations without hand-holding. Good understanding of data modeling and ETL - comfortable working with messy enterprise data and shaping it for production use. Comfortable with modern cloud, DevOps, and integration tooling (Postman, AWS/GCP, Docker, iPaaS platforms like Workato/Boomi/Make). AI & Agent Engineering Hands-on experience building with LLMs and AI agent frameworks - prompt engineering, agent orchestration and evaluation/guardrails. Comfortable using AI-assisted development tools (Cursor, Claude Code, Replit, Lovable, or similar) to move faster and build utilities that make deployments scalable. Strong intuition for when to use an agent vs. deterministic automation, and how to design human-in-the-loop workflows that customers trust. Customer-Facing Instincts 1+ years in a customer-facing technical role - Solutions Engineering, Forward Deployed Engineering, Technical Consulting, Implementation, or similar at a B2B SaaS or AI company. Proven ability to drive enterprise deployments end-to-end with minimal supervision, including discovery, solutioning, and leading technical conversations. Excellent written and verbal communication - you can sit in a room with a VP of Services and earn their trust, then turn around and write clean technical documentation. Ability to simplify complex AI concepts for non-technical stakeholders Problem-Solving & Ownership Bias toward action and ownership. You see a problem, you fix it. You don't wait for a ticket. Strong first-principles thinking - you can decompose a messy customer problem into a solvable, shippable plan. Thrives in ambiguity. Comfortable operating without a playbook, because you're often the one writing it. Good-to-Have Skills Experience with Professional Services Automation (PSA) tools - Rocketlane, Asana, Wrike, ClickUp, Salesforce PSA, Kantata, etc. Background in Professional Services, Customer Success Engineering, or technical implementation at enterprise SaaS companies. Prior exposure to building or deploying agentic AI systems in production at an AI-native or AI-forward company. You Should Apply If You: Want to be at the frontline of deploying real, production AI agents that change how businesses operate - not just build another chatbot. Love owning customer outcomes end-to-end and thrive on the blend of engineering and customer conversations. Get energized by solving puzzles in ambiguous environments where the playbook is still being written. Are driven by autonomy, impact, and building something that scales - and want to help define what "Forward Deployed Engineer" means at Rocketlane.

Why Join Us? At Rocketlane, we're all about building a great product and a great place to work. Here's why you'll actually look forward to Mondays: Impact and ownership: You won't just be another cog in the machine; here, you're more like a turbocharged engine part. Bring your ideas, make them happen. Work with the best: We're a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes. Celebrate wins: Whether we're hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big. Learn and grow: We're all about learning - and not just the latest SaaS trends. You'll grow your career, pick up new skills, and work on problems that most engineers only read about. Front-row seat to the AI era: You'll build with frontier models, deploy real agents into real enterprises, and see your work drive measurable business outcomes in weeks. Best-in-class

benefits: Comprehensive health coverage, flexible time off, and

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