About the role
<h2><strong>About Parloa</strong></h2> <p>Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloa is shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.</p> <h2><strong>
About
the role:</strong></h2> <p>As a <strong>Documentation Specialist</strong>, you will shape how knowledge is created, structured, and shared at Parloa, turning complex product and AI concepts into clear, reliable, and accessible documentation for internal teams, customers, and partners.</p> <p>This is your opportunity to become a trusted source of truth for Parloa's flagship product, AMP, as the company scales its documentation practice from the ground up.</p> <h2><strong>Areas of ownership:</strong></h2> <ul> <li><strong>Documentation Creation &amp; Maintenance:</strong> Create and maintain clear, accurate, user-friendly documentation, including product documentation, SOPs, knowledge bases, and release notes.</li> <li><strong>Information Architecture:</strong> Structure and organize information so it's easy to find, reuse, and scale across teams and audiences.</li> <li><strong>Standards &amp; Quality:</strong> Own and continuously improve documentation standards, templates, and style guides to ensure consistency, quality, and compliance.</li> <li><strong>Docs as Code Workflow: </strong>Collaborate with cross-functional teams on our docs-as-code workflows when needed.</li> <li><strong>Cross-Functional Collaboration:</strong> Partner closely with subject-matter experts across Product, Engineering, Support, Legal, and other teams to capture and validate knowledge, translating complex technical and AI concepts for different audiences.</li> <li><strong>Release Velocity:</strong> Keep documentation current in a fast-moving product environment with frequent releases, contributing to key initiatives like documenting AMP as new capabilities are communicated and adopted.</li> </ul> <h2><strong>
