About the role
The Platform team creates the technology that enables Spotify to learn quickly and scale easily, enabling rapid growth in our users and our business around the globe. Spanning many disciplines, we work to make the business work; creating the infrastructure, tooling, frameworks, and capabilities needed to welcome a billion customers. Want to be part of a billion-dollar business running some of the biggest SaaS installations globally? Spotify is looking for a Systems Manager to lead our Financial Systems Functional Analysis team — a talented group of Functional Analysts and quality specialists responsible for shaping, delivering, and assuring the financial solutions that underpin Spotify's global business. You’ll join the FinE Alliance within the Platform Mission, partnering closely with Finance teams across Controllership, Tax, Treasury, FP&A, Procurement, and Payroll, as well as Engineering and Operations peers across Financial Engineering. This is a highly collaborative leadership role where you’ll help scale our financial systems capability, drive operational excellence, and enable Spotify’s continued global growth through modern SaaS and engineered solutions. \n
What You'll Do Lead, develop, and support a team of Functional Analysts and quality specialists, creating an environment focused on delivery excellence, growth, and collaboration. Own the delivery lifecycle for finance-domain initiatives, from
requirements gathering and solution design through testing, stakeholder sign-off, and operational handover. Set the standard for high-quality Functional Analysis across
the team, including
requirements documentation, solution design, vendor engagement, stakeholder management, and operational readiness. Partner closely with Engineering and Operations teams to ensure seamless delivery across a hybrid SaaS and custom-built ERP ecosystem. Drive strategic initiatives supporting Procure-to-Pay, Order-to-Cash, Record-to-Report, Tax, Treasury, and related global finance processes. Shape solution architecture decisions for complex, cross-functional financial systems initiatives with high business visibility and impact. Foster analytical excellence and act as a trusted bridge between Finance stakeholders and technical teams. Manage vendor relationships across the systems portfolio, including roadmap discussions, escalations, contract reviews, and vendor performance management. Drive continuous improvement initiatives, including opportunities to leverage automation and Generative AI to improve team scalability and delivery efficiency. Define and track team KPIs, delivery metrics, and operational performance indicators to guide prioritization and resourcing decisions. Serve as an escalation point for complex finance systems issues, stakeholder concerns, and vendor-related challenges. Support SOX and ITGC compliance activities, audit readiness, and change management processes across the systems your team delivers and operates.
