About the role
🎯 Atlys ’ mission is to enable every person on earth to travel freely. At Atlys, we’re building the infrastructure that makes international travel seamless, driven by a clear vision to remove friction and uncertainty from global travel. Today, visas and travel documentation remain some of the most frustrating, time-consuming, and unpredictable parts of the journey. Our goal is to solve this through technology, making global travel faster, simpler, and far more predictable. Building the future of global mobility is one of the most exciting opportunities of this decade, and we’re only getting started. As a Founder's Office Intern, you'll help solve critical customer and business problems by diving deep into user feedback, operational challenges, and product experiences. You'll identify root causes, uncover insights, and work across teams to drive impactful solutions. We're looking for someone who is highly analytical, detail-oriented, and excited to take ownership from day one. This is an onsite role in Delhi with a 6-day work week. The Job Engage directly with customers through calls understand their experience, gather feedback, and resolve concerns. Investigate customer-reported issues, including product bugs, refund requests, and experience-related concerns. Analyze customer journeys and identify friction points across different stages of the user experience. Review session recordings, call recordings, and customer interactions to understand root causes of issues. Collaborate cross-functionally to drive issue resolution and improve customer outcomes. Track recurring customer feedback and identify opportunities for product and process improvements. Document findings and present actionable insights to stakeholders. Assist in creating reports and recommendations based on customer trends and operational data. Support initiatives aimed at improving customer trust, satisfaction, and operational excellence. The Ideal Candidate Experience: 0–6 months of internship, customer-facing, operations, business, or analytical experience. Freshers with strong problem-solving abilities and a demonstrated ownership mindset are encouraged to apply. Obsessive Attention to Detail : You have a keen eye for detail, spot gaps before others do, and maintain high standards of accuracy and quality. Curiosity & Problem Solving: You enjoy digging deep into problems, asking questions, and understanding the "why" behind customer issues. Technical Aptitude: You are comfortable learning new tools and can understand how digital products and workflows operate. Ownership Mindset : You take responsibility for tasks, follow through on commitments, and are eager to drive outcomes rather than simply complete assignments. Strong Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, articulate insights clearly, document findings, and collaborate across functions. Tools & Data Comfort: Comfortable working with spreadsheets (Excel/Google Sheets) to analyze data, identify trends, and derive actionable insights. Ability to quickly learn and navigate internal tools, customer support platforms, and analytics systems is highly desirable. What the hiring journey looks like First up: If your profile looks like a strong fit, our People team will reach out within 7 days for a quick intro chat. Next up: You’ll speak with the hiring manager and a peer (order may change depending on calendars, we like to keep things fast and flexible). Finally: If it feels like a strong mutual fit, we move fast and get you started at Atlys. We keep communication transparent and timelines quick. If things don’t work out, we’ll always close the loop over email, and you’re welcome to apply again in the future :)
