We are looking for a Product Operation to help us scale the bridge between operations, product, implementation, and customer success.
This is a full-time remote role for someone who is highly analytical, execution-oriented, and comfortable turning operational problems into scalable product workflows. You will lead operational initiatives, define and track KPIs, improve internal processes, support customer onboarding, and help translate frontline operational needs into product requirements.
You should be comfortable working cross-functionally with sales, product, engineering, and operations teams, and you should enjoy building systems from zero to one.
Responsibilities
Lead and improve operational workflows across onboarding, implementation, customer success, and product operations
Define, track, and report on KPIs across key business and operational functions
Identify bottlenecks and design scalable processes to improve speed, quality, and customer outcomes
Translate operational needs into product requirements, MVPs, internal tools, and automation workflows
Collaborate with engineering and product teams to prioritize improvements based on customer and operations feedback
Support project execution from planning through delivery
Gather and analyze data to generate actionable insights
Improve communication and handoffs across sales, operations, product, and customer success
Build lightweight tools, workflows, and dashboards to support internal execution
Help create repeatable playbooks as Solum scales
Qualifications
Strong analytical and problem-solving skills
Excellent communication skills and ability to work across teams
Experience in operations, product operations, sales operations, implementation, or customer success operations
Proven project management skills with the ability to plan, execute, and track initiatives
Experience leading operations teams or owning operational KPIs
Highly organized, detail-oriented, and comfortable managing multiple priorities remotely
Experience building MVPs, internal tools, or translating operational problems into product solutions
Comfortable using AI tools such as Claude Code, Codex, plugins, MCPs, skills, or similar automation tools
Experience developing products, automations, or internal projects that have been used in production
Background in healthcare, therapy practices, RCM, intake, insurance verification, or prior authorization is a plus
Bachelor’s degree or equivalent professional experience preferred
Ideal Candidate
You are a builder. You do not just manage processes; you improve them. You enjoy working close to customers and operators, understanding the messy reality of workflows, and turning that into scalable systems, tools, and products.
You are excited about using AI to automate healthcare operations and want to help build the operating system for the next generation of outpatient healthcare practices.
You embrace challenges and thrive in high-intensity environments. Please do not apply if you are looking for strict work-life balance or expect a typical 9-to-5 schedule. We work very hard, but the experience is highly rewarding and fulfilling.
