About the role
About Solum
Solum builds AI employees for healthcare practices. We started with front desk agents for therapy providers in the U.S., and today we automate eligibility checks, verification of benefits, and prior authorization, with a strong focus on ABA practices.
We don't ask practices to change how they work. We integrate into the CRMs, EHRs, and operational systems they already run, so our AI team does the work the way an additional hire would.
Why this role exists
We're looking for a Forward Deployed Engineer to own how Solum connects to a customer, and to build that playbook from zero.
Every practice runs differently. Some live in HubSpot, ClickUp, Zoho, Salesforce, or a custom CRM. Others run on EHRs, spreadsheets, email threads, payer portals, and processes built up over a decade. Your job is to understand how each client actually operates, find the right trigger for Solum to start work, and deliver finished output back into their systems without making them change anything.
The role sits between engineering, product, operations, and the customer. You'll work directly with clients to map their workflow, design the integration, build it, and turn what you learn into a repeatable process so the next one is faster and safer.
We're early, and the current integration process has real room to improve. The right person sees that as the reason to join. You'll be expected to propose better systems, design patterns that scale, improve visibility, and define how Solum integrates with every customer from here on.
What you'll do
Lead integrations end to end. Run discovery on the client's current workflow, identify trigger points, map data requirements, define how completed work gets returned, and take it to production.
Build and maintain the connections. CRMs, EHRs, healthcare platforms, and internal tools. Reading API docs, wiring webhooks, syncing patient and lead data, mapping custom fields, handling files, and coordinating with the client's technical or operations team.
