About the role
Technical Solutions Consultant Remote (East Coast Preferred) | Full-Time
Who We Are At Vic.ai , we're transforming finance through AI. Our autonomous accounting platform helps organizations automate accounts payable, eliminate manual work, and give finance teams the insights they need to make better decisions. We believe AI should empower people—not replace them—and we're building a team that shares our passion for innovation, curiosity, and customer success. As a fast-growing AI company, we move quickly, embrace change, and continuously look for better ways to solve complex problems. If you're energized by technology, enjoy working directly with customers, and love turning data into actionable insights, we'd love to meet you.
About
the Role We're looking for a Technical Solutions Consultant to become a trusted advisor to our customers throughout their journey with Vic.ai . In this role, you'll combine analytical thinking, technical aptitude, and consultative problem-solving to help customers maximize the value of our platform. You'll analyze customer data, identify opportunities for optimization, guide operational improvements, manage platform configurations, and support technical changes such as integrations and AIPass configuration. You'll work cross-functionally with Product, Engineering, and Implementations to ensure customers achieve meaningful business outcomes. This role is ideal for someone who enjoys solving complex problems, learning new technologies, and partnering closely with customers to drive measurable impact.
What You'll Do Own the technical success and ongoing optimization of a portfolio of customers, serving as the primary technical point of contact and trusted advisor throughout their Vic.ai journey. Analyze customer data to uncover trends, identify opportunities, and deliver actionable recommendations. Translate technical findings into clear business insights for both technical and non-technical audiences. Become a subject matter expert on the Vic.ai platform and customer workflows. Configure and optimize customer environments, including managing configuration updates and integration changes within AIPass. Partner with customers to improve business processes and maximize platform adoption. Troubleshoot complex customer issues, coordinating with Product and Engineering as needed. Use AI-powered tools and analytics platforms to improve efficiency and enhance customer outcomes. Develop best practices, documentation, and repeatable processes that improve the customer experience. Collaborate with Product, Engineering, and Implementations to advocate for customer needs and influence product improvements. Stay current on emerging AI technologies and identify opportunities to leverage them internally and with customers.
