About the role
Working as an integral part of the account team, you develop and execute a comprehensive services and transformation strategy aligned to the customer's business objectives and overall account plan. Build, maintain, and deepen trusted relationships with C-level executives, business decision-makers, and technology leaders, acting as a strategic advisor on AI, cloud, and business transformation. Identify, qualify, and close high-impact services opportunities that help customers move from AI vision to enterprise-wide adoption, value realization, and sustained business impact. Orchestrate account, partner, and delivery teams to create and execute transformation roadmaps, ensuring seamless collaboration and successful realization of customer outcomes. Drive customer success throughout the transformation lifecycle by reinforcing business value, increasing adoption and consumption, mitigating risks, and supporting renewals, expansions, and long-term strategic growth. Maintain disciplined opportunity management, forecasting accuracy, and execution excellence while ensuring effective transition from sales to delivery and realization of expected business outcomes. Bachelor's degree AND several years of consultative sales experience in the commercial or public sector, such as finance or local government, or related work. Bachelor's degree in Business, Information Technology, or related field AND several years of consultative sales experience in the commercial or public sector, such as finance or local government, or related work; OR equivalent experience. Experience positioning services, consulting, unified support, cloud, artificial intelligence, and security solutions across complex customer environments. Experience developing account plans, managing renewals, forecasting opportunities, negotiating agreements, and collaborating with cross-functional account and delivery teams.
