Business Program Manager - Unified Broker

Program Strategy & Governance - Own the Unified Broker Program strategy, operating model, roadmap, and governance framework. - Translate business objectives into clear program priorities, plans, milestones, and measurable outcomes. - Drive cross-functional alignment and establish clarity around

responsibilities, decision rights, risks, dependencies, and escalations. - Lead business decisions related to program evolution, expansion, and operational improvements. - Identify opportunities to simplify and scale the program while improving operational effectiveness. Program Operations & Partner Lifecycle - Oversee the end-to-end Broker Partner program lifecycle in partnership with teams responsible for partner assessment, nomination, contracting, authorization, and ongoing reviews. - Ensure program

requirements, processes, and documentation remain clear, scalable, and operationally executable. - Identify operational gaps and drive process optimization, automation, and efficiencies to reduce manual intervention. - Maintain program standards, procedures, and source-of-truth resources. - Ensure program changes are effectively operationalized across impacted organizations. - Partner with Compliance, Legal, and operational stakeholders to translate program

requirements into effective business processes and controls. - Establish governance mechanisms to identify program risks, control gaps, exceptions, and necessary remediation. - Support internal reviews and audits by maintaining clear program ownership, controls, processes, and documentation. - Serve as a central point of coordination across the organizations required to operate and evolve the Unified Broker Program. - Build strong partnerships across Sales, Partner, Operations, Compliance, Legal, Tax, Trade, and other stakeholders. - Influence without direct authority to drive decisions, accountability, and resolution of complex issues. - Own program landing and change management, translating complex

requirements into clear guidance for field and operational stakeholders. - Represent the program in business reviews, strategic discussions, and leadership forums. Analytics & Program Performance - Define program success criteria, KPIs, and reporting mechanisms to measure program health and performance. - Use quantitative and qualitative insights to identify trends, risks, and improvement opportunities. - Use insights and stakeholder feedback to influence program priorities and roadmap decisions. Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience Experience in business program management, operations, strategy, product/program management, or related disciplines. Demonstrated experience leading complex, cross-functional programs with multiple organizational dependencies. Experience translating business

requirements into scalable processes, governance mechanisms, and measurable outcomes. Strong stakeholder management, influencing, analytical, problem-solving, and communication skills. Ability to navigate ambiguity, identify root causes, develop structured recommendations, and drive decisions. Experience managing global programs involving partners, commercial operations, contracting, compliance, or sales channels. Experience partnering with Legal, Compliance, Finance, Tax, Sales, Engineering, and/or Operations organizations. Experience driving operational simplification, automation, controls, and process transformation. Experience with partner ecosystems or complex indirect business models. Ability to communicate complex concepts and recommendations effectively to senior leaders. Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year. Certain roles may be eligible for

benefits and other

compensation.