About the role
IT Support Technician, UK IT Support Technician, UK About Reserv Reserv is building the industry-leading third party administrator capability in the insurance industry. To support this growth, Reserv is seeking an IT Support Technician to join the Technology team. This entry-level role is responsible for providing frontline technical support to end users and assisting with day-to-day IT operations under the guidance of senior IT staff. The IT Support Technician is a hands-on, learning-focused role centered on Apple endpoint support, basic account administration, and day-to-day help desk operations. The ideal candidate is customer-focused, eager to learn, and excited to build a career in a modern, cloud-first IT environment. This role works closely with senior IT team members to ensure a reliable and productive employee experience, with support and mentorship provided as skills develop.
Responsibilities The
responsibilities of the job include, but are not limited to: Provide technical support for employees across macOS endpoints, escalating more complex issues to senior IT staff Assist with onboarding and offboarding tasks, including basic user account setup and deactivation in Okta under supervision Provide first-line support for common productivity, collaboration, and business applications used across the organization Assist with basic Apple device tasks such as initial setup, OS updates, and hardware troubleshooting Support basic identity and access tasks such as password resets and MFA troubleshooting, with escalation for account or access changes Triage and log support tickets accurately, following documented troubleshooting steps and escalating unresolved issues Help maintain hardware and software inventory records Follow existing IT documentation and standard operating procedures, and flag gaps or outdated steps to senior staff Participate in IT projects such as helping with new application rollouts under senior team guidance Support basic IT and security hygiene practices as directed by the Security team (e.g., reminding users of device compliance steps) Minimum