About the role
Shift Supervisor Various Locations - 5 days a week. Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes. Zapp is seeking a highly motivated and experienced Shift Supervisor to join our dynamic fulfilment centre team. In this role, you are responsible for the overall performance of a Zapp fulfilment centre during your shift, supervise a team of associates to follow efficient processes to optimise customer order fulfilment, reduce stock waste and loss, safeguard assets, and cultivate strong teamwork. To be successful in this role, you will need to have a passion for operations and motivating people, strong communication skills and a determination to achieve great results and create an exceptional customer experience.
Responsibilities: Lead and motivate the fulfilment centre team during shifts. Ensure accurate and timely preparation of customer orders, while monitoring KPIs. Oversee efficient stock management, including receiving, storage, and inventory checks. Provide detailed shift reports to the incoming supervisor. Proactively manage staff resources and resolve any issues. Enforce attendance procedures when necessary. Prioritise and maintain Health & Safety standards. Monitor and report shift performance, escalating issues as needed. Regularly communicate with the Fulfilment Centre Manager to discuss improvements.
Qualifications Proven experience managing front-line operations teams and achieving demanding performance goals. Background in Food, Retail, Hospitality, Warehouse, or similar fast-paced operational environments. Demonstrated strong leadership skills with the ability to motivate and inspire teams. Ability to confidently and independently lead shifts. Excellent problem-solving and organisational skills. Flexibility to work morning, daytime, and night shifts. Working Arrangement: 5 days at the designated fulfilment centre.