About the role
US Buying & Operations Manager Location: NYC, SF, LA, CHI or MIA - Full-time (remote) We are looking for a hands-on US Buying & Operations Manager to build and scale Zapp's US supply chain from the ground up. This is a rare zero-to-one role: you will source and onboard the US brands our customers want, own the commercial relationships behind them, and run the physical journey of goods from the US to our UK distribution centre, covering freight forwarding, warehousing, import compliance and relabelling. As the range grows, you will turn what you have built into a repeatable, efficient operation. It suits a self-starter who is equally comfortable spotting the next trending brand and unblocking a stuck shipment, and who is excited to build alongside us rather than inherit a finished machine. About Zapp Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes. Key
Responsibilities Spot emerging US brands and products before they reach the mainstream, and decide which belong in the Zapp range. Build and own relationships with US brands and suppliers, from first outreach through to signed terms. Ideally, have an existing network of brand relationships to pull on. Negotiate cost, delivery and payment terms that protect margin and reduce risk. Own the end-to-end logistics of moving stock from the US to our UK DC: freight forwarding, warehousing, customs and import compliance, and relabelling to meet UK
requirements. Stand up the processes, partners and controls that let the US supply chain scale reliably as volumes grow. Use demand data and sales trends to forecast, plan buys and manage inventory, minimising both stockouts and overstock. Ensure every product meets UK food safety, labelling and regulatory standards before it reaches the shelf. Work across Buying, Marketing, Merchandising and Operations to land a coherent customer offer.