About the role
About Reputation Reputation, founded in Silicon Valley in 2013, is the industry's sole platform that uses an AI-powered product stack to help companies measure, manage, and scale their real-time reputation performance everywhere, effectively functioning as a business's eyes and ears across all customer feedback channels to uncover predictive insights. This market leadership is reinforced by significant funding from top-tier firms like Bessemer Venture Partner, Kleiner Perkins, and Marlin Equity Partners, driving substantial annual recurring revenue from Global Fortune 1000 companies, major automotive OEMs, healthcare systems, and top property management firms, with trust from over 250 partners including Google and Meta. Recognized recently as America’s Greatest Midsized Workplaces by Newsweek which rewards excellence and career development, and attracts player-coaches, team-oriented collaborators, and individuals who value perseverance and hustle. Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more The Reputation Sales Development Representative (SDR) holds an important position at the top of the sales funnel for the entire company. The SDR is often our customer’s first experience with Reputation so you will need to be able to make a great first impression to earn the right to qualify our leads and identify what the appropriate next steps should be. Today’s SDR at Reputation operates as a strategic, insight-led operator, combining: Deep account research AI-powered workflows Commercial thinking High-quality, relevant outreach You will be responsible for identifying, engaging, and qualifying high-value opportunities, acting as the first meaningful interaction prospects have with our brand. This role is ideal for individuals who thrive on thinking, learning, and executing with precision, rather than just high activity volume. We hire and develop SDRs based on six core competencies: Curiosity – You go beyond surface-level research to deeply understand accounts and buyer challenges Coachability – You actively seek feedback and improve quickly Consistency – You build disciplined workflows and execute reliably over time Commercial Thinking – You prioritize the right accounts and focus on business impact Communication Clarity – You craft clear, compelling, and relevant messaging Commitment – You take ownership of outcomes and proactively solve problems How You’ll Shape the Experience: Conduct deep account and persona research to identify high-potential opportunities Use AI tools and workflows to enhance prospecting, personalization, and productivity Develop insight-led outreach across email, phone, and social channels Qualify inbound and outbound opportunities with a strong focus on business value and fit Partner closely with Account Executives to build and progress pipeline strategically Continuously test and refine messaging based on performance and feedback Maintain accurate and structured data in CRM (e.g. Salesforce) Additional duties as assigned The Skills That Set You Apart: 1+ years in a customer-facing or sales-related role (SaaS experience a plus, not required) Strong written and verbal communication skills Ability to think commercially and prioritize effectively High level of curiosity and learning agility Comfort using (or willingness to learn) AI tools and modern sales technologies Structured, disciplined approach to work and time management Ownership mindset with a bias toward action Experience using Salesforce or other CRM Where You’ll Connect & Collaborate: This role is fully remote in Arizona, allowing you to work from home day-to-day. You’ll collaborate closely with your team virtually through regular meetings, communication tools, and ongoing support to stay connected and successful in your role. We operate as a remote-first organization, with a strong emphasis on: Collaboration Structured communication Continuous learning and coaching
