About the role
Be the Intune technical lead for a customer in the Mission Critical Support service and elevate the support experience for that customer. * Lead supportability and troubleshoot the availability of the service * Provide active coordination across multiple support teams * Partner with the software engineering and production support teams to resolve issues * Drive bugs/DCRs related to problem management tickets Required: Passion for customers Production experience in managing large environments using cloud-based services. Demonstrated experience in Client Side Support, Hardware/OS, and Networking Sound troubleshooting skills Production system experience with Windows 11, Mobile Device Management and/or Autopilot based deployments. Experience with iOS and Android devices and operating systems Ability to deal with the ambiguity associated with working in a fast paced and changing environment. Excellent written and oral communication skills Familiarity with the Software Development Life Cycle (SDLC) in a faced paced, agile environment Leadership: sound problem resolution, judgment, negotiating and decision making skills 3+ years' experience leading supportability and troubleshooting the availability of applications, properties, systems, networks, and servers for high availability enterprise systems MSFTSecurity This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *
About Swiftkey
SwiftKey is a technology company that aims to enhance interaction between keyboards and people. It upgrades smartphone keyboards to make typing faster, by utilizing artificial intelligence to learn from each user in order to autocorrect and predict their next word. The SwiftKey Keyboard for Android supports more than 80 languages. SwiftKey was founded by Ben Medlock and Jon Reynolds in 2008 and is based in London, United Kingdom.
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Job details
Location
Washington, DC
What happens next.
No applications, no recruiter spam. Just the intro.
Confirm the fit
A few questions to make sure this role is the right shape for you. Two minutes.
I pitch you to the company
I write the intro, send it to the founder, and handle the back-and-forth.
A meeting lands on your calendar
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.