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ABOUT HITPAY
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HitPay is the payments and business operations platform for small and medium
businesses across Southeast Asia and beyond. We process card, e-wallet, bank
transfer, PayNow, QR and card-present payments for tens of thousands of
merchants across Singapore, Malaysia, the Philippines, Hong Kong, Australia and
the United States — through a single onboarding flow, a single dashboard, and a
single API.
Payments is a regulated business. We hold a Major Payment Institution licence
from the Monetary Authority of Singapore and operate under a spread of local
regimes, scheme rules and partner-bank obligations. Today, most of our risk,
fraud and AML capability exists to keep us safe. We believe a meaningful share
of it should also be a product our merchants pay for.
That is the job.
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THE ROLE
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You will own risk, fraud and compliance as a product line — not as a cost
centre. You are being hired to design, build and ship products that reduce loss,
shorten onboarding, and generate revenue: fraud screening our merchants opt into,
chargeback and dispute tooling they will pay for, underwriting and KYB
capabilities we can sell or embed, monitoring and reporting our larger merchants
and platform partners need in order to grow on us.
This is a builder's role with a regulator's discipline. You will spend your week
between a compliance officer, a backend engineer and a merchant, and you will be
the person who can hold all three conversations without a translator.
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WHAT YOU WILL OWN
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Revenue products
and screening tiers, chargeback protection and representment tooling,
dispute automation, merchant-facing risk dashboards, KYB / identity
verification as a paid capability, and risk services for platform and
marketplace partners.
payback. Own the P&L logic of what you ship, not just the roadmap.
be in customer calls, and you will lose some of them and learn why.
Compliance and risk engineering
screening, merchant onboarding and KYB, prohibited-industry and MCC policy
enforcement, and chargeback and fraud loss controls.
behaviour: rules, thresholds, queues, audit trails, evidence packs,
escalation paths and reporting.
rate, analyst minutes per alert and precision at the top of the queue are
yours to move.
screening providers, device intelligence, identity — including build vs.
buy calls and commercial negotiation support.
Stakeholder leadership
ship around them, and they will not be surprised by what you ship.
respond to information requests, explain control design, and evidence that
the system does what the policy says it does.
directions, and say plainly when a control cannot be built the way it was
written.
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WHAT WE ARE LOOKING FOR
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Non-negotiable
risk or fraud engineering INSIDE a payments company — a PSP, acquirer,
payment facilitator, card issuer, remittance provider, digital bank,
marketplace payments team or fraud/RegTech vendor. Adjacent fintech
experience without payments exposure is not a substitute.
actually examined. You should be able to describe a control you designed and
how it held up under scrutiny.
obligations and the MAS Payment Services Act notices, or an equivalent
regime you have operated under (BNM, BSP, AUSTRAC, FinCEN, FCA). CDD/KYB,
ongoing monitoring, STR/SAR workflow, sanctions screening, record keeping.
Excessive Fraud and Chargeback programmes, dispute lifecycle and
representment, 3-D Secure and SCA, PCI DSS scope.
a rule's impact before proposing it, and refuse a metric that does not hold
up.
whose job is to say no — and shipping anyway, without cutting corners.
Strong signals
just an internal tool.
Philippines, and comfort with the local payment rails.
Ravelin, ComplyAdvantage, Flagright, Unit21 or similar) as an operator, not
a buyer on a slide.
code to be dangerous and useful.
facilitator, including reserves, exposure and offboarding decisions.
How you work
You go find the root cause. You do not ship a workaround and call it done.
You are opinionated and you show your reasoning, and you change your mind
when the data says so.
part of the job, not an overhead.
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WHAT SUCCESS LOOKS LIKE
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First 90 days
theatre, and where the real losses are coming from.
market and by provider, and you have named the top three fixable causes.
friction that Compliance and Ops can feel.
First 12 months
with a defensible attach rate.
can attribute the movement.
without a loosening of standards.
regulator review without a scramble.
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WHY THIS ROLE
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strategy and be accountable for the outcome.
days, not quarters.
real merchants — and a product surface that almost nobody in this region has
built properly yet.
Full-stack payments infrastructure for growing APAC businesses
Salary
$2,000 - $5,000
Location
Remote
Experience
6+ years
Total raised
$7.0M
Last stage
Series A
Investors
No applications, no recruiter spam. Just the intro.
A few questions to make sure this role is the right shape for you. Two minutes.
I write the intro, send it to the founder, and handle the back-and-forth.
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.