About the role
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Are you passionate about IT and business but equally obsessed with the power of Artificial Intelligence? We are seeking a highly motivated AI & Automation Summer Intern to join our team in San Mateo and spearhead our AI & automation initiatives. In this role, you will have the opportunity to participate in impactful projects that help to drive and shape the way Freshworks operates. You will have the opportunity to work with IT and various business teams in Sales, Marketing, Finance, Engineering, and Product to identify use-cases, design and propose AI solutions, build prototypes, and make implementation recommendations. You will also work with best-in-class enterprise applications, including Workday, Salesforce, Slack & NetSuite. Key
Responsibilities: Identify Use Cases: Work with business and IT teams to identify business challenges and process gaps that can be quantified and solved with AI solutions. AI Integration & Automation: Use, research, test, and implement AI tools (e.g., LLMs, Gemini, Claude, or RPA) to find the best solutions for identified use cases. Prompt Engineering & Data Querying: Develop optimized prompts and queries to extract actionable insights from large datasets pulled from our SaaS systems using Generative AI tools. Cross-Functional Collaboration: Work closely with IT and cross-functional business teams to ensure automated solutions are secure and scalable. Minimum