About the role
Many teams struggle with technology that slows them down. Freshworks uncomplicates work with simple, powerful, and intuitive solutions trusted by 72,000+ organizations, including Bridgestone, Sony Music, and S&P Global, to create exceptional customer (CX) and employee (EX) experiences. With more than 4,500 colleagues worldwide, we’re showing that enterprise software can be easy to use, quick to deliver value, and built for people. At Freshworks, you’ll be part of a global team that values collaboration, curiosity, and impact. Together, we’ll create growth: for our customers, our company, and for you. We are looking for an experienced an Account Manager - Mid Market who has a knack in building deep customer relationships and driving incremental business in existing Freshworks customers by delivering value. They should have a consultative sales approach, a successful track record growing and on-boarding clients with polished presentation skills. This person must demonstrate all the behaviors associated with a high performance sales culture, specifically managing a pipeline of business opportunities and delivering results against a quota. This individual will provide the best sales experience possible for our customers. The candidate should be a self-starter with a “GROWTH MINDSET” who has a willingness to learn and adapt in any situation. She / He should be prepared to develop and execute against an account plan and consistently deliver on revenue targets and have a strong can-do attitude in an agile environment. The ideal candidate will possess both sales and technical expertise along with engagement skills from a CXO level to technical and operations staff. The Account Manager will be an exceptionally strong analytical thinker who thrives in fast paced dynamic environments with good communication and presentation skills. What you’ll do: Engage, discover & drive results: Grow key accounts through upsell, cross-sell, and renewals, consistently surpassing revenue goals while delivering meaningful impact for customers. Articulate Value: Build trust with executives by addressing critical challenges and positioning Freshworks as a partner that drives measurable business results. Execute the Sales Process: Lead complex sales cycles end-to-end, securing strategic wins and fostering long-term partnerships. Learn & collaborate: Champion collaboration across teams to uncover opportunities, strengthen retention, and expand customer success. Hunt & Prospect: Build a strong, future-ready pipeline with accurate forecasting and consistent execution. Travel, as required, to connect in person, foster relationships, and represent Freshworks with purpose. Experience that counts: 5+ years of experience in SaaS or solution-based sales, account management, or customer-facing roles with track record of success in an aligned territory. Strategic mindset: Curiosity, collaboration adaptability: you’re open to learning and comfortable navigating change. Consultative approach: experience working with enterprise customers, including senior leaders, exceeding goals, with a focus on long-term value creation. Strong communicator: you are a relationship builder, with great presentation skills. You listen deeply, ask thoughtful questions, and connect product capabilities to business needs. Domain knowledge: exposure to CRM, EX, CX, or ITSM solutions is a plus. The annual base salary range for this position is $120,000 — $157,500 USD + Variable Compensation Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.***** At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.