Retail Success Manager: LEAP (Multi-Brand) - Leap - Career Page Skip To Job Description View All Jobs View Our Website Thanks for your interest in Leap! Please take a look at our open roles and if a particular position leaps off the page and feels like a match, please share your resume. Retail Success Manager: LEAP (Multi-Brand) New York City, NY Full Time Retail - New York Senior Manager/Supervisor Share About Leap At Leap, we believe the future of retail is omnichannel and the next generation of brands belong in neighborhoods, not just on screens. Today, the Leap platform powers retail across over 100 stores for 50 brands with ambitions of scaling to thousands of stores and hundreds of brands. We don’t just operate stores, we bring brands to life - with built in advantages powered by data, systems and scale. We solve the challenging complexities of retail, ensuring that every store we launch and operate is high-performing and every shopper always feels welcomed. While our platform provides the data and infrastructure across our 100+ stores, our people are the key to our success. We are looking for smart, energized individuals who are ready to act as owners and help us build our platform. So, come take this leap with us and help us rewrite the future of retail. Location This is a hybrid role based in New York City, with a minimum of 3 in-store days per week. Annual Pay Range $110,000–$130,000, based on experience
About
the Role This is not a multi-unit manager role with a fancier title. This is an opportunity to own a portfolio of brands and stores end-to-end, driving performance, deepening partnerships, and developing the people who make it all work. As a Retail Success Manager, you'll be the connective tissue between Leap's operations and the brand executives who trust us with their physical retail presence. You'll toggle between coaching a Store Manager on the floor on a Tuesday and leading a strategic brand review with a founder on Wednesday. You'll know the P&L as well as you know your team. Why This Role Ownership: You'll run a real portfolio: multiple brands, stores, and the teams who make them successful. The results you drive are visible and yours. Impact: High-stakes exposure to the most exciting consumer brands in the market, with a seat at the table on strategy and execution. Scale: Operate at the intersection of retail operations, brand partnership, and team leadership in one of the fastest-growing companies in the space. Growth: A compelling NYC leadership role for those who want to operate at a high level and build something meaningful.
What You'll Do Run the Portfolio Own performance across a portfolio of brands and stores; analyzing data, identifying gaps, and building actionable plans that consistently hit sales, remittance, and profitability targets. Develop
the Team Coach and develop Store Managers with a focus on sales, customer experience, and retention. Own the full talent pipeline: recruiting, hiring, onboarding, and ongoing development. Drive Brand Success Serve as the primary relationship owner for brand executives, translating performance data into insights, aligning on strategy, and leading renewal and expansion conversations alongside the Growth team. Operate Cross-Functionally Align internal teams (marketing, merchandising, finance, operations) around what brands need and what stores are seeing. Be the voice that connects the floor to the boardroom. What Success Looks Like Store-level financial, operational, and experience KPIs consistently achieved across your portfolio High employee retention, engagement, and a healthy hiring pipeline Strong Brand NPS. Brand partners renew, expand, and advocate for Leap You're the person brands and internal teams trust to get things done Position
Requirements Based in New York; hybrid role with a minimum of 3 in-store days per week 6+ years of progressive retail leadership experience, with 2+ years in multi-unit management across a minimum of 5 locations Demonstrated success leading remote, multi-store teams to drive client experience, operational excellence, and business performance Strong relationship-building skills across internal teams, store staff, and brand partners Ability to travel regularly within NYC and up to twice annually out of state Must be 18+ years of age Comfortable with active, on-floor
responsibilities, including extended standing/walking and lifting up to 50 lbs or using ladders as needed Leap offers a competitive total rewards package, which includes: Unlimited PTO (blackout periods apply)
Bonus Eligible Healthcare
benefits (medical, dental, vision) Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave) Access to company
bonus, telecom reimbursement) Employee Assistance Program Employee discount + wardrobe allotment for participating Leap brands However you identify, whatever your path to get here; Leap celebrates diversity and is committed to maintaining a safe, rewarding and inclusive environment where Leapers thrive individually and as a team. In order to achieve our mission, building the world's largest network of branded retail stores – powered by data, systems and scale; we need to work hard to foster a diverse community to support the brands and customers we serve. These aren't just words, this is
who we are. We know that our differences are what make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued. Share Apply Apply for this position Required * First Name * Last Name * Email Address * Phone * Address * Resume * We've received your resume. Click here to update it. Attach resume or Paste resume Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume Paste your resume here or Attach resume file Who referred you to this position? Enter their first and last name here. What's your citizenship / employment eligibility? * No answer I am a U.S. Citizen/Permanent Resident Non-citizen allowed to work for any employer Non-citizen allowed to work for current employer Non-citizen seeking work authorization I am a Canadian Citizen/Permanent Resident Other Are you 18 years of age or older? * No answer Yes No LinkedIn Profile URL: Desired salary * Earliest start date? * Can you work weekends? * No answer Yes No Can you work evenings? * No answer Yes No Are you currently based in the New York City area, or located within a commuting distance that would support a regular onsite presence in the city three days per week? * -- No answer -- Yes No Do you have 2+ years of multi-unit leadership experience across at least 5 locations? * -- No answer -- Yes No Have you remotely managed teams? If so, what states? * Are you currently a Leap employee? * -- No answer -- Yes No The following questions are entirely optional. To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more . Gender Decline to answer Female Male Race/Ethnicity Decline to answer Hispanic or Latino White, not Hispanic or Latino Black or African-American, not Hispanic or Latino Asian, not Hispanic or Latino Native Hawaiian or Other Pacific Islander, not Hispanic or Latino American Indian or Alaskan Native, not Hispanic or Latino Two or More Races, not Hispanic or Latino MENA (Middle Eastern and North African) Human Check * Submit Application This website uses cookies and other analytics technologies. By selecting "Allow", you consent to the recording, use and sharing of your website activity by this website and its service providers. Allow Reject All Powered by
