Client Order & Fulfillment Specialist
About the role
OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. Your impact As a Client Order & Fulfillment Specialist, you will play a critical role in delivering a seamless order fulfillment experience for our customers. Working as part of the Fulfillment team, you will ensure accurate and timely order processing, resolve complex customer inquiries, and drive continuous improvement across fulfillment processes. Your ability to take ownership, solve problems, and deliver exceptional service will directly contribute to customer satisfaction and operational excellence. What
the role offers Ownership of the end-to-end order fulfillment process within a global organization Opportunities to solve complex customer and operational challenges with autonomy Exposure to cross-functional collaboration and Order-to-Cash processes The ability to identify, implement, and influence process improvements Ongoing learning through cross-training and skills development initiatives A customer-focused environment where your contributions make a tangible impact What you need to succeed Experience in Fulfillment, Order-to-Cash, Customer Service, or a similar operational environment Strong customer service skills with the ability to manage complex inquiries and escalations professionally Excellent organizational skills, attention to detail, and ability to deliver results under tight deadlines Strong written and verbal communication skills, combined with a proactive, self-starter mindset Proficiency with Microsoft Office; experience with SAP, Salesforce, and/or ServiceNow is an advantage Adaptability, a continuous improvement mindset, and the ability to work collaboratively while managing