Manager, Travel Services Navan - Business Travel Solutions & Expense Management Navan - Business Travel Solutions & Expense Management Platform Travel Business Travel Management See how to manage all corporate travel in one place. Program Management Advanced Analytics Navan Rewards Sustainability Travel Services Support Personal Travel Expense Payments Navan Events Business Travel Management See how to manage all corporate travel in one place. Program Management Travel Services Advanced Analytics Navan Rewards Sustainability Support Personal Travel Expense Management Control, manage, and track expenses. Payments Use Navan cards or bring your own corporate card. Navan Events Source venues and manage events end-to-end. Intelligence Integrations Security & Trust Solutions By Role Accounting Teams Executive Assistants Finance Teams Travel Managers Travelers By Company Size Enterprises Small Businesses By Industry Energy and Utilities Financial Services Food and Beverage Health and Wellness Industrial and Manufacturing Media and Entertainment Professional Services Real Estate & Construction Retail and E-Commerce Technology and Software Study finds Navan saves customers 16% on business travel Read now Pricing Resources Resource Center Webinars Guides and Reports Blogs Per Diem Calculator Mileage Calculator Glossary See why 77% of managers prioritize all-in-one T&E Read now Customers Case Studies Customer Reviews Admin resources End-User Resources Help Center Your browser does not support the video tag. “Navan just feels so much easier. It’s super seamless.” Watch full video Company
About Us Partners Careers Contact Us Join our team View job openings Region France Germany Netherlands Spain United Kingdom United States Your browser does not support the video tag. Introducing Navan Edge Early access The new standard for frequent travelers: tailored, rewarding, effortless. Get started Request a demo Log In France Germany Netherlands Spain United Kingdom United States Log In Log In Log In Manager, Travel Services Location: Dallas, TX Department: Global Operations and Service (GOS) The Travel Service Manager oversees a team of Travel and Lead Travel consultants and has overall accountability for the success of their teams performance. They have overall responsibility for supporting the goals of Navan whilst retaining a best in-class degree of service focus and a culture of inclusion, trust and team spirit. Travel Service Managers lead, direct, motivate, challenge, develop and monitor their team towards our service philosophy: We are providing industry-leading service to our customers for them to have an exceptional and seamless travel and expense experience, while achieving unparalleled efficiency levels. What You’ll Do: Ensure your team is developing through regular review of interactions, coaching sessions and 1:1 meetings Have an in depth understanding of travel consultants daily
responsibilities by conducting email, voice and chat interactions Perform Quality Evaluations on travel consultant interactions, effectively interrogating travel bookings (in travel tools) and requests to ensure standards of service are consistently excellent Monitor and highlight any errors, ensuring you are providing constructive feedback and coaching consultants on preventative actions Regularly review consultant and team performance metrics to identify areas of opportunity in critical core competencies and provide feedback Monitor contact queues and SLA performance to ensure appropriate adherence and achievement of goals - report on weekly and monthly performance of the operation and, specifically, your team. Communicate with clear expectations to ensure agents are self-driven and motivated to meet and exceed the expectations of their role Partner with all cross functional teams to address agent errors and learning needs and suggest ways to improve consultant performance. Manage any escalations and customer communication and own all customer issues through to completion Participate in various projects to help develop, guide, and implement effective processes that will have a successful impact on service delivery and results. Work with Operations & Service Leadership to regularly review, update and share global metrics for success and supervise performance of those metrics. Ensure their team is globally aligned to organization expectations, quality, performance and behaviors through team meetings. Lead consultants through change as an active change agent, encouraging their feedback and ensuring they are clear on how changes impact their roles. Support in consultant recruitment and new starter inductions to ensure team consistency. Highlight and manage any employee performance concerns, escalating to People Success/Senior Leadership where necessary. Monitor and identify processes or procedures impacting team productivity Cascade travel industry updates and changes to your team with confidence and knowledge Successful completion of all training
requirements What We’re Looking For: 7+ years sound Travel Industry knowledge & experience. 5+ years progressive leadership experience in a TMC/ travel industry contact support center environment, ie Agent -> Lead -> Supervisor. 3 years travel industry experience at the Manager level (managing team consultants, leads, supervisors etc). Advanced level knowledge of Sabre / Amadeus GDS and online/offline Travel operational processes. Knowledge of, and familiarity with, CRM applications (e.g. Salesforce, ZenDesk, etc). Customer-Centric: The customer is at the forefront of everything we do -- you must live and breathe customer service and promote high customer engagement through all interactions. Ability to build relationships and motivate people and teams, creating a knowledge sharing attitude whilst encouraging engagement. Proven mentor and motivator with a clear understanding of the travel service
requirements, customer base, and challenges facing a fast-growing company. Excellent organizational skills & interpersonal skills. Excellent, professional written and verbal communication skills, presentation and facilitation skills Ability to work independently and effectively as part of a team Business analytics - Data driven with the ability to apply and use data analytics to gain deeper, real-time insights into agent performance and trends Results driven and proactive with ability to own and execute area of responsibility with excellence Technically proficient in all Navan technology and supplier tools Demonstrate ability to make effective use of available resources to complete tasks to agreed timelines Leading by example at all times Solid business acumen Flexibility to work non-traditional shifts where required About Navan Navan (Nasdaq: NAVN) is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com . Culture of Excellence Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025–2026), Forbes Cloud 100 (2022–2025), and CNBC Disruptor 50 (2022–2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life. Our
Benefits Navan offers a comprehensive
benefits program designed to support your well-being, financial security, and life outside of work. Our
benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family. We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional
benefits include connectivity and commuting support*, mental health resources, and exclusive travel-related
perks. Wherever you’re based, our
benefits evolve with you. Workplace Policy Navan believes in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In-office
perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office. Equal Opportunity Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring. Accommodations Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law. If you need any assistance or accommodations due to a disability, you are welcome to email us at [email protected] . Candidate Privacy Notice and Use of AI As part of the recruitment process, certain personal data may be processed using automated tools, including tools that use AI. For details on how Navan collects and uses your personal data, please review Navan's Candidate Privacy Notice here . Job Search Best Practices We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com". *Applies to select locations. Product Business Travel Expense Management Advanced Analytics Navan Rewards Navan Events Sustainability Solutions Enterprises Small Business Accounting Teams Executive assistants Finance Teams Travel Managers Travelers By Industry Energy and Utilities Financial Services Food and Beverages Health and Wellness Industrial and Manufacturing Media and Entertainment Professional Services Real Estate and Construction Retail and Ecommerce Technology and Software Resources Guides Compare Us Blog Travel and Expense Glossary Per Diem Calculator Mileage Calculator Customers Case Studies Help Center Customer Resources End-User Resources Customer Reviews Company
