Change Manager - Travel Navan - Business Travel Solutions & Expense Management Navan - Business Travel Solutions & Expense Management Platform Travel Business Travel Management See how to manage all corporate travel in one place. Program Management Advanced Analytics Navan Rewards Sustainability Travel Services Support Personal Travel Expense Payments Navan Events Business Travel Management See how to manage all corporate travel in one place. Program Management Travel Services Advanced Analytics Navan Rewards Sustainability Support Personal Travel Expense Management Control, manage, and track expenses. Payments Use Navan cards or bring your own corporate card. Navan Events Source venues and manage events end-to-end. Intelligence Integrations Security & Trust Solutions By Role Accounting Teams Executive Assistants Finance Teams Travel Managers Travelers By Company Size Enterprises Small Businesses By Industry Energy and Utilities Financial Services Food and Beverage Health and Wellness Industrial and Manufacturing Media and Entertainment Professional Services Real Estate & Construction Retail and E-Commerce Technology and Software Study finds Navan saves customers 16% on business travel Read now Pricing Resources Resource Center Webinars Guides and Reports Blogs Per Diem Calculator Mileage Calculator Glossary See why 77% of managers prioritize all-in-one T&E Read now Customers Case Studies Customer Reviews Admin resources End-User Resources Help Center Your browser does not support the video tag. “Navan just feels so much easier. It’s super seamless.” Watch full video Company
About Us Partners Careers Contact Us Join our team View job openings Region France Germany Netherlands Spain United Kingdom United States Your browser does not support the video tag. Introducing Navan Edge Early access The new standard for frequent travelers: tailored, rewarding, effortless. Get started Request a demo Log In France Germany Netherlands Spain United Kingdom United States Log In Log In Log In Change Manager - Travel Location: Delhi, IN Department: Global Operations and Service (GOS)
About
The Role: We are customer-obsessed in Global Operations & Service at Navan, and are always looking for ways to optimize the Travel & Expense customer experience at every step. Whether delivering exceptional service or supporting the people, systems, and processes that do, we move fast to innovate and stay agile in our dynamic industry. The Centre of Excellence within Global Operations houses a variety of teams, all focused on enabling success for our GOS colleagues. The Change Manager sits within the GOS Centre of Excellence, and is responsible for engaging internal GOS colleagues to effectively adopt changes that impact them. Essentially, making change enablement as seamless as possible from a people perspective to minimize disruption, so that our teams can continue focusing on their day-to-day tasks as much as possible. In this capacity, you will ensure that regardless of the initiative—be it product-led, project-based, or organizational—the GOS team is fully equipped to embrace change, ultimately driving robust adoption and high levels of engagement. This includes leading and/or supporting end-to-end change management initiatives of all sizes, and timelines. This individual will have an interest in developing bespoke change plans that creatively inspire engagement. Whether the project is product-, industry-, or people-led, their focus is always on activating and engaging our audience to contribute to a culture of change resiliency. They will flex with ease to cross-functionally collaborate, manage concurrent projects and bring structure to ambiguity. Whether as a trusted advisor or practitioner, they understand
the role they play in enabling exceptional customer experiences and influence others to do the same. What You’ll Do: Manage intake: Proactively lead the analysis and impact assessment of incoming change requests. Make connections: Build relationships and collaborate across teams and departments to ensure deep understanding of changes and their impact on GOS colleagues. Build bespoke change plans: Develop unique and robust plans to implement changes of all types and timeframes using your wealth of experience. Communicate effectively: Create and deliver effective change communications using multiple channels and methods for a variety of stakeholders. Support change delivery: You’ll flex with ease into various change management roles based on the needs of the project, from advisor to manager to practitioner. Communicate with data: Gather and analyze data (both qualitative and quantitative) to inform decisions, recommendations, and actions, using it to tell compelling stories. Measure for success: Measure key performance indicators (KPIs) for change, synthesizing and applying insights from multiple sources to adapt. Develop innovative change management strategies: Continuously explore emerging technologies and methods to further your own change practice. Ideate and execute cutting-edge change management tactics that deliver impact. Drive continuous improvement: Leverage your experience with real-time learnings and data to identify opportunities, propose solutions and improve future efforts. Collaborate with L&D, WFM, Service Operations and other support teams to ensure change plans are executed for a smooth launch with high engagement and adoption. Proactively ensure GOS service models are protected and/or changes implemented are improving outcomes towards target goals. What We’re Looking For: Experience Minimum 2 years of experience in change management, communications, implementation or project coordination Minimum 2 years of experience in customer service Experience working in travel and/or technology industries preferred Change management certification (Prosci, CCMP etc) preferred Leadership experience preferred Qualities & Skills Excellent people-focused communicator Collaborative attitude, inclusive of a globally distributed and hybrid workforce (remote and in-person) Creatively-minded storyteller, able to turn complex information into relevant, timely and valuable content for various audiences A tech-forward and digitally fluent change practitioner, passionate about experimenting with new tools and AI to create more effective and engaging employee experiences Expert influencer who can collaborate with global, diverse stakeholder groups Adaptable and able to thrive in a fast-paced, ambiguous, evolving environment Demonstrate a high level of ownership and accountability with limited oversight Exceptional analytical skills, with the capacity to analyze and utilize data to improve internal communications and change management practices Strong organizational and project management skills Embody continuous learning and growth Focused on driving engagement. About Navan Navan (Nasdaq: NAVN) is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com . Culture of Excellence Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025–2026), Forbes Cloud 100 (2022–2025), and CNBC Disruptor 50 (2022–2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life. Our
Benefits Navan offers a comprehensive
benefits program designed to support your well-being, financial security, and life outside of work. Our
benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family. We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional
benefits include connectivity and commuting support*, mental health resources, and exclusive travel-related
perks. Wherever you’re based, our
benefits evolve with you. Workplace Policy Navan believes in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In-office
perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office. Equal Opportunity Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring. Accommodations Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law. If you need any assistance or accommodations due to a disability, you are welcome to email us at [email protected] . Candidate Privacy Notice and Use of AI As part of the recruitment process, certain personal data may be processed using automated tools, including tools that use AI. For details on how Navan collects and uses your personal data, please review Navan's Candidate Privacy Notice here . Job Search Best Practices We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com". *Applies to select locations. Product Business Travel Expense Management Advanced Analytics Navan Rewards Navan Events Sustainability Solutions Enterprises Small Business Accounting Teams Executive assistants Finance Teams Travel Managers Travelers By Industry Energy and Utilities Financial Services Food and Beverages Health and Wellness Industrial and Manufacturing Media and Entertainment Professional Services Real Estate and Construction Retail and Ecommerce Technology and Software Resources Guides Compare Us Blog Travel and Expense Glossary Per Diem Calculator Mileage Calculator Customers Case Studies Help Center Customer Resources End-User Resources Customer Reviews Company
