Customer Success Director

responsibilities: Own Provider Partnerships Serve as the primary point of contact for health systems and provider partners Build trust with executive, clinical, and operational stakeholders Align on shared goals (e.g., patient growth, outcomes, expansion) Drive Patient Growth Embed Nuna into clinical workflows (e.g., outreach, care management) Increase provider adoption Own patient activation targets and clinic-level performance Identify gaps and take action at the clinic and provider level Execute on Strategy and Program Delivery Lead the execution of key initiatives, ensuring timely delivery and measurable outcomes Partner cross-functionally with Product, Engineering, Clinical Operations, and Data teams to address customer needs and drive solutions Synthesize provider feedback and translate it into clear, actionable product and process enhancements Drive continuous improvement through rapid iteration to enhance customer activation and ongoing engagement Expand Systems Scale Nuna across additional clinics and patient populations Transition pilots into system-wide deployments Identify and lead growth opportunities within each partner

QUALIFICATIONS Required

Qualifications Based in the Greater Chicago area Comfortable with a 30% travel schedule to engage with clients and stakeholders 7+ years working with healthcare providers, health systems, or payers Knowledge of healthcare technology, ideally patient-facing applications Proven ability to drive execution and outcomes, not just manage relationships Experience with clinical workflows, care teams, or population health programs Strong analytical skills with a data-driven approach to problem solving Excellent communication skills across executive and frontline stakeholders Preferred

Qualifications Previous start up experience We take into account an individual’s

qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement

benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The expected salary range for this position is $141,300 to $176,500 The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s

qualifications, years of experience, and skillset. Nuna is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetics and/or veteran status. #LI-LM1

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.