About the role
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job Description Role Overview As a UX Research Intern, you will play a critical role in shaping the future of Sprinklr’s multi-product enterprise platform. You will collaborate closely with teams based in the United States, gaining exposure to global product development practices and cross-functional stakeholder engagement. You will work closely with an assigned mentor, senior UX researchers, product designers, and engineers to translate complex workflows into simple, delightful user interactions. This is not a “shadowing” role you will own a multi-phase research study, collect impactful qualitative and quantitative data, and present a final capstone project directly to product leadership. Key
Responsibilities Support and Execute Studies: Assist in planning, designing, and conducting generative and evaluative research studies, including user interviews, surveys, and usability tests. Data Synthesis & Analysis: Analyze qualitative feedback and quantitative behavioral metrics to build user personas, task analyses, and user journey maps. Cross-Functional Collaboration: Partner with product managers and engineers to understand technical constraints and ensure user needs are integrated into product roadmaps. Research Operations Support: Help organize participant recruitment pipelines, coordinate study logistics, and manage internal research repositories. Advocate for the User: Translate raw data into highly actionable design insights, presenting findings through compelling visual decks and reports to cross-functional stakeholders. UX Quality Assurance: Participate in product benchmarking, track competitor software developments, and review platform features to identify usability friction. What We Look For Education: Currently pursuing a Bachelor’s or master's degree in Human-Computer Interaction (HCI), Cognitive Science, Psychology, Design, or related field. AI-First Mindset: A strong curiosity for AI systems. Eagerness to learn how to research AI-driven products, including human-AI trust, hallucination impacts, and prompt workflows, and enthusiasm for adopting AI tools to streamline the research pipeline, such as automated synthesis and transcript analysis. Research Fundamentals: Solid academic or project experience with foundational UX research methods, such as card sorting, heuristic evaluations, semi-structured interviews, and context mapping. Analytical Mindset: Ability to synthesize complex, ambiguous data sets into clean, concise, and structured takeaways. Communication Skills: Excellent presentation skills, with a knack for telling stories with data and articulating the “why” behind user behaviors. Tool Proficiency: Familiarity with user testing platforms (UserTesting, UserZoom), survey tools (Qualtrics, Typeform), and prototyping/collaboration spaces (Figma, Miro). Enterprise Curiosity: Passion for solving dense, complex B2B workflow puzzles rather than just simple B2C applications. What the Internship Offers Mentorship & Onboarding: Dedicated 1:1 mentorship from a senior Sprinklrite and a comprehensive onboarding experience into enterprise SaaS design. Professional Development: Weekly workshops focusing on building your professional brand, career development, and presenting confidently to executives. Executive Exposure: Regular opportunities to interface with senior product leaders, build cross-functional networks, and participate in global cohort meetings. We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM. Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. Create a culture of customer obsession, with trust, teamwork, and accountability. We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands. We invest in our people: We offer a comprehensive suite of
