requirements, document design decisions, gather feedback, and respond quickly to implementation questions or design issues, especially when timelines are tight. Participate in research and discovery activities, including stakeholder conversations, client interviews, usability testing, workflow reviews, competitive reviews, and synthesis of customer insights. Translate findings into practical design decisions, including where AI assistance, automation, human review, and service design improvements can simplify the end-to-end experience. Collaborate early with senior design partners to explore options, gather input, and align on a clear design direction. Be open to feedback and critique from design leadership and cross-functional partners. Once a direction is approved, communicate it clearly to Product Management, Engineering, and other stakeholders. Prepare design work for review, incorporate feedback quickly, and continue refining the work until it is clear, usable, technically feasible, accessible, and aligned with the intended user outcome. What Makes You Qualified 2–5 years of product design experience, or equivalent practical experience through SaaS or enterprise product work, startup or agency roles, internships, campus placements, academic projects, bootcamps, freelance work, or other hands-on design paths. Practical exposure to AI-powered user experiences, AI-assisted design or research tools, and emerging agentic workflows. You understand concepts such as intelligent recommendations, automation, explainability, user control, and human-in-the-loop review, and are eager to deepen that expertise. Experience conducting or supporting research activities such as user interviews, usability testing, competitive reviews, workflow analysis, survey synthesis, heuristic reviews, or synthesis of qualitative insights into design recommendations. Strong foundation in interaction design, information architecture, visual design, usability, accessibility, and storytelling from a user and business perspective. Awareness of service design thinking, including journey mapping, service blueprints, frontstage and backstage workflows, and cross-functional moments that shape the full customer and employee experience. You thrive in fast-paced environments, can manage ambiguity, and are flexible and adaptive as priorities change. You are comfortable moving from problem framing to concepts, user flows, prototypes, and high-fidelity design with appropriate guidance from senior design partners. Creative, curious, and open to critique, with the ability to stay focused on the design problems that matter most to users, customers, and the business. Strong problem-solving skills with the ability to make progress on complex software interaction problems, ask good questions, and balance user needs, business goals, and technical constraints. Clear written and verbal communication skills, with the ability to explain design decisions to designers, Product Managers, Engineers, and stakeholders across locations and time zones. Collaborative working style, with the ability to contribute in design critiques, share work early, receive feedback constructively, and support teammates in a distributed design organization. Empathy for user needs and a commitment to simplifying complex workflows for enterprise users. A portfolio, case study collection, or practical work samples that show your design process, problem framing, user flows, interaction design, UI craft, use of design systems, and how you moved from user need to final solution. Academic, internship, freelance, bootcamp, startup, agency, SaaS, or enterprise projects are all welcome if they demonstrate strong thinking and execution. Proficiency with Figma, including components, variants, auto layout, prototyping, and collaboration workflows. Working familiarity with FigJam, Figma Dev Mode, Jira, Confluence, design systems, prototyping tools, and AI-assisted design or research tools. Experience applying design system components and patterns consistently, with an understanding of how to document usage, edge cases, and implementation details for engineering partners. A degree is not required if you can demonstrate equivalent practical experience and strong product design work. Join us on this design journey where creativity, user empathy, research, service design thinking, AI-first product design, and agentic innovation come together to improve productivity and simplify enterprise experiences across the Sprinklr platform. We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM. Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. Create a culture of customer obsession, with trust, teamwork, and accountability. We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands. We invest in our people: We offer a comprehensive suite of
benefits by region, click here. To learn more about all-things-Sprinklr, visit our candidate resource hub here. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams. If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately. We’re excited that you’re interested in joining Sprinklr! Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate. Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values. Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice. Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
