About the role
Company Description We’re Checkout.com - you might not know our name, but we’re behind many of the digital experiences people use every day. When you book a holiday, order food, renew a subscription or check out online with brands like Spotify, Klarna, Uber Eats, TikTok, Sony, or eBay, there’s a good chance our technology powers the payment behind the scenes. At Checkout.com , we’re building where the world checks out - enabling over ten billion transactions every year for more than one billion shoppers globally. Our platform helps the world’s most ambitious businesses deliver seamless digital experiences at scale. We’re also building a company designed for people who want to do career-defining work. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and a focus on impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech and we’re just getting started. As an Analyst I at Checkout.com , you are the frontline defense in our mission to build a world-class financial ecosystem. This isn't just a monitoring role; it’s a high-impact position where you act as a guardian of our platform. Operating within a 24/7 shift system, you will utilize real-time data to hunt for fraudulent patterns, safeguard our customers, and ensure the integrity of every transaction that passes through our rails. You will report to the Risk Operations Manager and serve as a subject-matter expert in card transaction monitoring. We are looking for someone who thrives under pressure, makes lightning-fast decisions based on data, and views every fraud attempt as a challenge to be solved. What you will be doing: Execution & Delivery Manage a standard workload of alerts and investigations with increasing independence. You are expected to deliver accurate results within strict SLAs, document outcomes consistently, and escalate workload concerns or blockers promptly to ensure seamless operations. Problem Solving & Analysis Conduct routine analysis of transactional data to identify recurring fraud trends and anomalies. By applying established procedures and using specialized monitoring tools, you will detect well-defined problems and document findings clearly using team templates. Communication & Collaboration Provide concise updates and case summaries to stakeholders and team members. You will work closely with your peers to ensure smooth handovers and maintain professional relationships, adjusting your approach based on feedback and team needs. Domain Knowledge & Decision Making Apply a solid understanding of fraud monitoring tools and compliance policies to make decisions within defined parameters. You will resolve routine cases independently while seeking guidance from senior staff for complex exceptions or ambiguous issues. Process Improvement & Projects Identify daily inefficiencies or bottlenecks and suggest small-scale improvements to your manager. Additionally, you will manage segments of small projects or initiatives, ensuring they are completed on time and to the required quality standards. Shift