IT Support Specialist

<div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span class="TextRun SCXW248234814 BCX0" lang="EN-CA" data-contrast="auto"><span class="NormalTextRun SCXW248234814 BCX0">Fleetworthy offers the only complete technology suite for fleet readiness, uniting safety and compliance, toll management, and weigh station bypass solutions. We help fleets streamline operations, control costs, an</span><span class="NormalTextRun SCXW248234814 BCX0">d </span><span class="NormalTextRun SCXW248234814 BCX0">opera</span><span class="NormalTextRun SCXW248234814 BCX0">te</span><span class="NormalTextRun SCXW248234814 BCX0"> with confidence.</span></span><span class="LineBreakBlob BlobObject DragDrop SCXW248234814 BCX0"><span class="SCXW248234814 BCX0"> </span><br class="SCXW248234814 BCX0"></span><span class="LineBreakBlob BlobObject DragDrop SCXW248234814 BCX0"><span class="SCXW248234814 BCX0"> </span><br class="SCXW248234814 BCX0"></span><span class="TextRun SCXW248234814 BCX0" lang="EN-CA" data-contrast="auto"><span class="NormalTextRun SCXW248234814 BCX0">Trusted by 75% of the top fleets in North America, </span><span class="NormalTextRun SpellingErrorV2Themed SCXW248234814 BCX0">Fleetworthy</span><span class="NormalTextRun SCXW248234814 BCX0"> offers the most adopted toll management solution and largest weigh station bypass network. Going beyond regulatory

requirements, our </span><span class="NormalTextRun SCXW248234814 BCX0">safety and </span><span class="NormalTextRun SCXW248234814 BCX0">compliance capabilities strengthen safety programs and enable proactive audit readiness. We support millions of vehicles and drivers and are recognized across the industry for innovation and leadership.</span></span><span class="LineBreakBlob BlobObject DragDrop SCXW248234814 BCX0"><span class="SCXW248234814 BCX0"> </span><br class="SCXW248234814 BCX0"></span><span class="LineBreakBlob BlobObject DragDrop SCXW248234814 BCX0"><span class="SCXW248234814 BCX0"> </span><br class="SCXW248234814 BCX0"></span><span class="TextRun SCXW248234814 BCX0" lang="EN-CA" data-contrast="auto"><span class="NormalTextRun SCXW248234814 BCX0">Fleetworthy is shaping the future of fleet readiness with AI-enabled, connected fleet technology that keeps drivers safe, fleets compliant, and operations running at peak efficiency. Learn more at </span></span><a class="Hyperlink SCXW248234814 BCX0" href="http://fleetworthy.com/" target="_blank"><span class="TextRun Underlined SCXW248234814 BCX0" lang="EN-CA" data-contrast="none"><span class="NormalTextRun SCXW248234814 BCX0" data-ccp-charstyle="Hyperlink">fleetworthy.com</span></span></a><span class="TextRun SCXW248234814 BCX0" lang="EN-CA" data-contrast="auto"><span class="NormalTextRun SCXW248234814 BCX0">.</span></span></span></p></div><p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><span data-contrast="none">Role Overview</span></strong> <span data-ccp-props="{"335559738":60,"335559739":60}"> </span></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">We're hiring an enthusiastic and customer-focused IT Support Specialist to join our Help Desk team. This is an entry-level role that is perfect for someone beginning their IT career who is eager to learn and grow in a fast-paced technology environment. As part of the IT Support team, you will be on the front lines supporting team members across the organization — solving everyday technical problems, building relationships, and delivering excellent service.</span><span data-ccp-props="{"335559738":60,"335559739":60}"> </span></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-ccp-props="{"335559738":60,"335559739":60}"> </span><strong><span data-contrast="none">Core

Responsibilities</span></strong> <span data-ccp-props="{"335559738":60,"335559739":60}"> </span></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><span data-contrast="none">End-User Support & Customer Service</span></strong><span data-ccp-props="{"335559738":120,"335559739":60}"> </span></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Serve as the first point of contact for employees experiencing technical difficulties via phone, email, chat, or in person.</span><span data-ccp-props="{"335559738":40,"335559739":40}"> </span></span></li> </ul> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Provide friendly, patient, and professional customer service to end-users at all levels of the organization.</span><span data-ccp-props="{"335559738":40,"335559739":40}"> </span></span></li> </ul> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Log, track, and resolve incoming help desk tickets in a timely and thorough manner.</span>  </span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><span data-contrast="none">Troubleshooting & Issue Resolution</span></strong><span data-ccp-props="{"335559738":120,"335559739":60}"> </span></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Diagnose and resolve basic hardware, software, and connectivity issues for end-users across multiple locations.</span><span data-ccp-props="{"335559738":40,"335559739":40}"> </span></span></li> </ul> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Escalate complex or unresolved issues to senior IT staff with detailed documentation of steps already taken.</span><span data-ccp-props="{"335559738":40,"335559739":40}"> </span></span></li> </ul> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Follow established procedures and knowledge base articles to resolve common support requests.</span>  </span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><span data-contrast="none">Equipment & Setup</span></strong><span data-ccp-props="{"335559738":120,"335559739":60}"> </span></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Assist in the setup, configuration, and deployment of laptops, desktops, peripherals, and mobile devices for new employees.</span><span data-ccp-props="{"335559738":40,"335559739":40}"> </span></span></li> </ul> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Support basic account provisioning and access requests under the guidance of senior IT staff.</span>  </span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><span data-contrast="none">Documentation & Knowledge</span></strong><span data-ccp-props="{"335559738":120,"335559739":60}"> </span></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Document common issues, resolutions, and how-to guides to help build out Help Desk knowledge base resources.</span><span data-ccp-props="{"335559738":40,"335559739":40}"> </span></span></li> </ul> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Follow and help maintain IT procedures and standard operating documentation.</span>  </span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><span data-contrast="none">Other</span></strong><span data-ccp-props="{"335559738":120,"335559739":60}"> </span></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Assist the IT team with day-to-day operational tasks and project support as needed.</span><span data-ccp-props="{"335559738":40,"335559739":40}"> </span></span></li> </ul> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Execute other duties typical of an entry-level IT support role as assigned.</span>  </span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><span data-contrast="none">Skills &

Qualifications</span></strong><span data-ccp-props="{"335559738":160,"335559739":60,"335572079":4,"335572080":2,"335572081":11184810,"469789806":"single"}"> </span></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-ccp-props="{"335559738":60,"335559739":60}"> </span><strong><span data-contrast="none">Required</span></strong><span data-ccp-props="{"335559738":120,"335559739":60}"> </span></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">0–1 year of IT support, help desk, or customer service experience (internships, co-ops, and volunteer experience welcome).</span><span data-ccp-props="{"335559738":40,"335559739":40}"> </span></span></li> </ul> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="14" data-aria-level="1"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Basic understanding of Windows and/or Apple operating systems.</span><span data-ccp-props="{"335559738":40,"335559739":40}"> </span></span></li> </ul> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="15" data-aria-level="1"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Strong interpersonal and communication skills — able to explain technical concepts clearly to non-technical users.</span><span data-ccp-props="{"335559738":40,"335559739":40}"> </span></span></li> </ul> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="16" data-aria-level="1"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Eagerness to learn, troubleshoot, and adapt to new technologies.</span><span data-ccp-props="{"335559738":40,"335559739":40}"> </span></span></li> </ul> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="17" data-aria-level="1"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Ability to stay calm and professional under pressure.</span><span data-ccp-props="{"335559738":40,"335559739":40}"> </span></span></li> </ul> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="18" data-aria-level="1"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Associate's degree, certificate program in IT/Computer Science, or demonstrated equivalent experience or self-study.</span>  </span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><span data-contrast="none">Preferred</span></strong><span data-ccp-props="{"335559738":120,"335559739":60}"> </span></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="19" data-aria-level="1"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Familiarity with Microsoft Active Directory, EntraID Azure, M365 Suite</span><span data-ccp-props="{"335559738":40,"335559739":40}"> </span></span></li> </ul> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="20" data-aria-level="1"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Any experience with a ticketing system such as Jira Service Management, ServiceNow, or similar.</span><span data-ccp-props="{"335559738":40,"335559739":40}"> </span></span></li> </ul> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="21" data-aria-level="1"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">CompTIA A+ certification or currently pursuing.</span><span data-ccp-props="{"335559738":40,"335559739":40}"> </span></span></li> </ul> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="22" data-aria-level="1"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Interest in pursuing a long-term career in IT, cybersecurity, or infrastructure.</span>  </span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><span data-contrast="none">Ideal Candidate</span></strong> <span data-ccp-props="{"335559738":60,"335559739":60}"> </span></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">A curious, people-oriented individual who genuinely enjoys helping others and solving problems. You don't need to have all the answers — you need the drive to find them. You take ownership of the tickets you touch, communicate proactively, and leave every interaction better than you found it. You're comfortable asking questions, learning on the fly, and growing with a team that will invest in your development.</span><span data-ccp-props="{"335559738":60,"335559739":60}"> </span></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><span data-contrast="none">Application Note</span></strong> <span data-ccp-props="{"335559738":60,"335559739":60}"> </span></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">This role will include routine help desk

responsibilities and other duties assigned consistent with entry-level IT support. We encourage candidates from all backgrounds to apply — if you are passionate about technology and helping people, we want to hear from you.</span><span data-ccp-props="{"335559738":60,"335559739":60}"> </span></span></p><div class="content-conclusion"><p><span style="font-size: 12pt;"><em><span data-contrast="auto">Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.</span></em></span></p></div>