Business Operations Program Manager

Serve as a primary point of contact for operational requests, providing timely guidance to internal partners, resolving inquiries, and escalating issues appropriately. Review submissions and supporting documentation before approval or execution, identify potential risks early, and coordinate resolution with the appropriate stakeholders. Maintain accurate, current program documentation and knowledge resources; share learnings and request feedback to improve the support experience. Partner with business and engineering teams to assess new customer or partner requests, clarify readiness and

requirements, and establish next steps. Maintain knowledge of program architecture, security

requirements, and relevant platform or policy changes through internal documentation and training. Coordinate secure provisioning, storage, maintenance, rotation, and retirement of keys, certificates, and other protected assets in accordance with security policies. Manage identity groups, access controls, and time-bound access policies for protected resources, supporting least-privilege access and compliance. Provide clear, consistent stakeholder updates on service events, asset resets, key or certificate rotations, revocations, and other operational changes. Participate in regular service reviews and cross-functional meetings, raising current issues, upcoming changes, decisions, and dependencies. Collaborate with partner teams to streamline workflows, mitigate incidents, clearly document improvements, and share repeatable practices. Partner with 3rd party marketplaces owned by Google, Apple, etc. to understand enhancements in security or compliance

requirements Bachelor's Degree in Business, Operations, Finance, or related field AND 2+ years experience in program management, process management, or process improvement OR equivalent experience. These

requirements include, but are not limited to the following specialized security screenings: Master's Degree in Business, Operations, Finance, or related field AND 3+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 5+ years experience in program management, process management, or process improvement OR equivalent experience.