About the role
About Plume: Plume is a passion-fueled, mission-driven company that is trans-founded with a vision to transform healthcare for every trans life. We hope to make gender-affirming hormone therapy easily accessible at the touch of a button in every state of the US. This work is deeply personal and heart-driven, and we want teammates who care about the mission and the people we serve. For the right candidates, we present a rare opportunity to do well by doing good. Plume offers an affirming, trans-centered, culturally inclusive, and fun work environment filled with purpose.
About
the Role: At Plume, we envision a member experience that provides thoughtful, expert, timely, and gender-affirming care that celebrates and enhances the quality of life for every trans person. As a Care Coordinator, you are the patient's first point of contact. You ensure excellent patient care and satisfaction within a fully remote, telehealth environment, reporting directly to our Care Coordinator Manager. This work is profoundly personal and heart-driven, so we want teammates who, above all else, care. We offer an affirming, trans/queer-friendly, culturally inclusive work environment that is filled with purpose and camaraderie. \n
Responsibilities: Answer current and prospective patient questions. Triage inquiries to the appropriate medical staff across multiple platforms. Ensure accurate data flow across platforms. Troubleshoot patient technical problems within the internal dashboard system. Help support our members' labs, pharmacy, and other resource needs. Assist members with vulnerable mental health through safety planning and intervention. Must-Haves: A strong understanding and appreciation for the trans experience and a desire to increase access to gender-affirming care. 2+ years in a customer service role with a demonstrated history of excellent customer/patient/member service. Great attention to detail in addition to data management and data entry skills. Respectful and empathetic written and verbal communication. Basic computer skills and comfort with learning new computer systems. Comfortable interfacing with patients and colleagues within a fully remote environment.