Sr Vehicle Operations Logistics Specialist - Non-Driver (Non-Auction)

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Sr Vehicle Operations Logistics Specialist - Non-Driver (Non-Auction) Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day

Compensation Hourly base pay rate is $0.00 - $0.00/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional

compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description Position Summary: The Sr Vehicle Operations Logistics Specialists will facilitate and manage the transport of customer vehicles to and from Manheim auction sites and other areas in the region as assigned. Key

Responsibilities: Build relationship with Manheim Auction commercial team and management Show proficiency with communication via recorded line phone system Manage email boxes for multiple locations and collaborate on regional emails Entry of all manual orders and processing of other AS400 system orders Manage escalated Client Succes VINs with carriers and agents Monitor holds and verification delays Dispatch negotiation and a heavy understanding of sales tactics to increase margin Action AutoIMS for Trans Delay Holds, Cancellations, ETA’s Following Up with carriers on several VINs daily Process Fees and post assessorial charges to record Request Hold Harmless/Releases Investigating kickback of VINs by carriers to get units re-dispatched Be comfortable holding carriers accountable to their plan Create and manage corrective action of a vendor Monitoring order entry failures throughout the day and correct Understanding of margin relative to position and some tracking of margin

requirements Monitoring and correcting master data files for location errors Measuring performance – understanding analytics for clients and vendors Report on performance results for high level management and executive leaders Compile vehicle transportation related data and generate reports Follow all job-related duties as directed by supervisor Be an outside the box thinker who can solve problems quickly Working knowledge of Microsoft Excel, Outlook, and Word Ability to work independently in a hybrid environment to execute and deliver results History of customer service and multi-tasking position(s) Ability to work with a high sense of urgency in a dynamic, fast-paced environment Excellent written and verbal communication skills Required: 1-3 years administrative experience (in automotive industry preferred) Working knowledge of computer usage including Microsoft Excel, Outlook, and Word Ability to work independently in a matrix environment to execute and deliver results Excellent customer service and multi-tasking skills High attention to detail including precise data entry Excellent written and verbal communication skills Ability to work with a high sense of urgency in a dynamic, fast-paced environment High School Diploma or equivalent Valid Driver’s License and the ability to pass a background check and drug test required. Preferred: • Some college education • 1+ years’ experience in transportation dispatching • 1+ years’ experience in sales or call center Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.