About the role
Job Description Product: MC PROFESSIONAL Here’s how you will make a significant impact: Build and maintain respectful and collaborative relationships with clients through responsiveness, expertise and awesome customer service Learn the inner workings of a member-management SaaS platform Troubleshoot and resolve client reported issues Train clients on how to best use a highly configurable platform Provide reporting to clients on the status of support cases Work with the Product Development team to address bugs and advance the product What You Bring We are looking for the best of the best product support professionals who have demonstrated success in customer service and technical support and possess the skills to excel in our dynamic environment. Relevant work experience preferred Strong technical skills with the following: MS Word, PowerPoint, Excel, MS Outlook Experience with HTML and CSS Excellent communication skills (both verbal and written) Ability to work well in a team environment and collaborate with all levels of staff Capability to manage up and escalate as needed depending on the situation Prior experience supporting software applications desired Aptitude to multi-task and prioritize while staying organized and managing time effectively Capacity to handle difficult situations effectively in a fast-paced environment Ability to understand technical jargon and communicate it to clients who have limited technical knowledge Capability to think and act independently and apply critical thinking Excellent interpersonal skills, with a positive, friendly, and helpful attitude With troubleshooting software experience is an advantage With JavaScript experience is an advantage #LI-AC1 #momentivesoftware
About Us Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.