About the role
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. At Freshworks, we build uncomplicated service software designed to eliminate friction and reduce business complexity. As a Senior Full Stack Engineer (IC2), you will be a key builder turning this vision into high-performance software—developing robust backend components and responsive frontend layers that deliver exceptional customer and employee experiences at scale. Impact You Can Create Eliminate Enterprise Complexity: Demolish the crushing cost and complexity of legacy systems by writing clean, modular, and intentionally simple full-stack code. Drive Frictionless Support: Implement people-first AI features and optimized workflows that empower nearly 75,000 global companies to lower their cost-to-serve and deliver faster, more human support. Build for Global Trust: Develop and scale enterprise-grade CX and IT solution components that handle millions of transactions flawlessly for global brands like Bridgestone, Sony Music, and New Balance. Roles &