About the role
We are looking for a Forward Deployed Engineer with 3–6 years of experience to own the full technical lifecycle of Openlayer's enterprise customers — from on-prem deployment and configuration to ongoing maintenance and expansion. You're a rare hybrid: a real engineer who's equally at home debugging a Helm chart and running a working session with a CISO, and you're energized by the messiness of complex enterprise environments, not intimidated by it.
What will you be doing?
- Take over enterprise on-prem and cloud deployments from the CTO — walking customers through architecture, standing up Openlayer on their infrastructure, and configuring SAML/SSO, SCIM, and cloud environments end-to-end
- Own accounts post-deployment: maintain live environments, resolve integration issues, and ship code changes (bug fixes, config updates, small features) autonomously without waiting on core engineering
- Help customers onboard their AI use cases into Openlayer — understanding their LLM pipelines, RAG systems, or agent workflows and implementing evaluation and monitoring that fits their stack
- Act as the trusted technical partner for enterprise engineering teams — the person they call when something breaks, and the reason they stay and expand
- Turn field learnings into reusable playbooks, reference architectures, and integration templates that make every future deployment faster
Key Requirements
- Has explicitly done this role before — FDE, Solutions Engineer, or Customer Success Engineer at a B2B SaaS or AI/ML company; pure SWEs with no customer-facing experience will not be considered
- Hands-on experience with enterprise infrastructure deployments: Kubernetes, Docker, Helm charts, and at least one major cloud (AWS, Azure, or GCP)
- Comfortable working in terminal, writing bash/shell scripts, and shipping production code (Python and/or TypeScript) to unblock customer environments autonomously
- Strong communicator who can hold credibility with opinionated enterprise engineering teams — patient, thick-skinned, and trusted by engineers because they are an engineer
