Senior Technical Project Specialist --> Azara Healthcare Closes the Medicaid Coverage Gap for Safety-Net Providers with Addition of Advocatia > Read Press Release Skip to content Support | Login Solutions The leading provider of data-driven analytics, quality measurement and reporting for the community health and physician practice market About Azara Rated Best in KLAS Azara DRVS Add-On Modules-parent"> > Add-On Modules Azara Cost & Utilization Uncover utilization trends & drivers of costs Azara Patient Outreach Powerful Patient Engagement Azara Care Connect Simplify Care Management & Coordination Value-Based Care Reporting Timely, actionable clinical insights Benefit Screening Identify, Engage, Guide Why Azara? How Can Azara Help Your Organization ACOs & Provider Networks Safety Net Organizations Health Plans Hospitals/Health Systems Rural Healthcare Organizations What Outcomes Are You Looking For Improve Quality & Patient Outcomes Effectively Manage Cost & Utilization Increase Patient Engagement Care Management & Coordination Advance Productivity & Collaboration Manage Medicaid Redetermination Maximize RHTP Funding Integrate SDOH Data Bring Insight to Every Patient Encounter The Azara Difference About Azara Client Success Leadership Team Careers Certifications Partners Azara's AI Guiding Principles Resources Featured Download the essential guide to transforming patient connections into measurable outcomes for value-based care. Download the Guide Resource Library Insights Hub Blog News Success Stories Azara ACE Program Support Events Webinars Upcoming Events Request A Demo Senior Technical Support Specialist You will have the opportunity to investigate and resolve escalated, complex customer support issues, taking ownership of solutions through SQL mapping enhancements. In this role, you’ll support a diverse customer base and work across unique product offerings, gaining broad exposure and deep expertise. Azara Healthcare offers a dynamic, fast-paced, and highly collaborative environment, and we are seeking a motivated individual who is eager to grow and make an impact with our team. Role and
Responsibilities • Utilize SQL skills to resolve customer issues and improve
the team's technical abilities • Act as the escalation point for complex issues requiring EHR and DRVS product knowledge • Educate customers on appropriate data entry workflows • Serve as a key resource for product, logic, and client knowledge • Provide dedicated specialized support for high profile clients • Represent management in crucial internal meetings • Additional
responsibilities not specified here that may be needed Essential Skills • Bachelor’s degree in Computer Science or Data Analytics strongly preferred. • Advanced database and SQL skills are essential, such as modifying and creating complex SQL queries • Candidate must be proficient and comfortable working in a technical environment • Candidate should have at least 2-years of customer service experience, interacting directly with clients • Excellent oral and written communication skills • Comfortable with a fast-paced work environment and adjustment of priorities based on multiple stakeholders • Healthcare industry processes experience, including EHR knowledge Desirable skills • Experience supporting and/or implementing a SaaS product preferred • Experience with a customer service ticketing system, preferably Jira Azara offers a full suite of medical plans, 401(k) plan, 11 company holidays, 4 weeks of paid vacation and other
benefits. The salary range for this role is $80,000 to $110,000. Final offers for this position will be based upon several factors including the scope of
the role, market
compensation analysis, position
requirements, candidate’s experience level and capabilities, specific candidate geographic location, internal pay equity considerations and will be made within the parameters of the of Azara Healthcare’s
