Implementation Specialist

FIRST STOP HEALTH - Implementation Specialist All Jobs > Implementation Specialist FIRST STOP HEALTH Apply Implementation Specialist Fully Remote Apply Description

About Us: On a mission to deliver affordable, delightful healthcare for all, First Stop Health provides connected, whole-person virtual care to employers 24/7 through app, website, or phone in all 50 states. First Stop Health prioritizes an engaging and easy-to-use experience, setting people on healthier journeys through care at multiple stages. We are proud to be recognized as one of Fast Company’s Most Innovative Companies. First Stop Health offers a comprehensive

benefits package that includes various health and medical coverage options, dental and vision coverage, disability and life coverage, making healthcare easily accessible. For those that choose to waive medical coverage a monthly medical waiver allowance will be provided. First Stop Health offers a remote-first work environment and flexible paid time off, including Summer Fridays. Furthermore, the employer match 401k plan and monthly phone stipend demonstrates the company's commitment to employee financial well-being. The First Stop Health membership benefit is another added perk for employees and provides our virtual care solutions -- Urgent Care, Mental Health, and Primary Care -- from their very first day! Job Description: The Implementation Specialist will be responsible for overseeing and managing a portfolio of employee benefit implementations for smaller clients (250 or fewer employees) from initiation to launch, ensuring they are delivered on time, within scope, and within budget. The ideal candidate will have excellent communication and organizational skills while learning our process quickly under the guidance of a senior team member. Success in this role requires an ability to thrive in a fast-faced and dynamic environment, with a strong commitment to delivering results. The Implementation Specialist I will report to the Vice President, Business Operations.

Responsibilities: Manage a portfolio of employee benefit implementations for clients, from initiation to launch Define employee benefit scope, objectives, and deliverables in collaboration with internal and external stakeholders Utilize software to manage and monitor comprehensive project plans, timelines, and track progress against milestones. Identify launch risks and issues, working closely with a senior team member to proactively implement strategies to ensure a successful launch. Communicate implementation status, updates, and key milestones to stakeholders, providing regular reporting and presentations as needed. Provide ongoing support for active clients regarding member eligibility files,