About the role
Hello! We're Teya. Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance. At Teya we believe small, local businesses are the lifeblood of our communities. We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street. We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters. We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us. Become a part of our story. We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive
benefits. The CDD Operations Lead is responsible for overseeing Teya's customer due diligence function, covering merchant onboarding and ongoing Customer Due Diligence reviews.
The role ensures that CDD operations are delivered to a high standard, within SLA, and in accordance with regulatory
requirements and internal procedures — supporting Teya's commitment to preventing financial crime and maintaining a compliant customer base. You will be used to working in a fast-paced environment, thrive on challenge, and be flexible to working extended hours subject to business needs. Key Objectives: Lead, mentor, and develop the CDD operations team across onboarding and ongoing reviews, ensuring staff are equipped with the knowledge, tools, and skills to perform effectively and within SLA Maintain and enforce quality standards across all CDD processes, acting as an escalation point for complex cases and conducting regular quality assurance checks Own and continuously improve CDD procedures and workflows, identifying efficiencies and driving process improvements. Act as the primary operational point of contact for internal stakeholders — including Sales, Customer Relations and Product teams, explaining CDD