About the role
Hello! We're Teya. Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance. At Teya we believe small, local businesses are the lifeblood of our communities. We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street. We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters. We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us. Become a part of our story. We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive
benefits. Your Mission You will be joining Teya’s People Partnering team, supporting our Product and Engineering organisation. Our People Partners work closely with leaders to solve real business challenges, and you will keep the operational engine behind that work running smoothly, accurately, and at pace. You will touch every part of the employee lifecycle, from onboarding to offboarding, from routine data changes to employee relations support, with genuine room to grow in the direction your strengths and interests take you. Your
Responsibilities People service and ticketing Own the People Partnering Jira ticketing queue, resolving employee queries end-to-end within agreed SLAs. Be the first point of contact for questions on policies, processes, and lifecycle events. People operations and HRIS Process all lifecycle changes in HiBob: new starters, leavers, contract changes, reporting line updates, and cost centre moves. Draft and issue standard letters across the employee lifecycle: offers, probation outcomes, contract variations, promotions, and references. Maintain and update letter templates; ensure e-signing and filing are complete. Run monthly HiBob audits to ensure data accuracy across org structures, supervisory orgs, and job profiles. Identify and implement ways to automate repetitive tasks in HRIS. Document and maintain People Team processes and guides, keeping SOPs up to date and improving our Confluence knowledge base. Employee relations and compliance Support People Partners on ER cases: note-taking in meetings, shadowing more complex cases, and providing early intervention on emerging issues. Build working knowledge of employment practices across UK, Portugal, Spain and Latvia to reduce legal risk and support compliance. Data, insights, and projects Conduct exit interviews and report on attrition trends and themes to People Partners. Pull headcount snapshots, attrition views, and engagement survey data; produce clean summary views for People Partners and leadership. Support non-recurring projects as directed by the People Partner or People leadership. Coordination and admin Manage onboarding logistics for new starters across all geographies: checklists, welcome comms, and document collection. Own recurring People ops routines: probation reminders, benefit enrolment coordination, and site-specific rituals. Your Story Early professional experience, whether an internship, placement year, or a role in operations, office management, administration or similar; startup or scale-up exposure is a plus. A genuine interest in building a career in HR. Working towards a CIPD qualification or a related degree. An interest in UK employment practices and a willingness to build that knowledge quickly; familiarity with any of our other supported locations (Portugal, Spain, Latvia) is a plus. Comfortable with HRIS systems (HiBob experience an advantage) and confident producing data summaries in Excel or Sheets. Highly organised with strong attention to detail and clear written communication, particularly for formal documentation and letters. Able to manage a varied workload, prioritise competing demands, and execute at pace. Resilient and adaptable in a fast-moving, multi-geography environment. Discreet and trustworthy when handling sensitive employee information. High empathy and emotional intelligence: handles nuanced, sensitive situations with care and treats colleagues like customers by giving a thoughtful, responsive service. Always looking for ways to improve processes and bring others along with you. AI-curious: keen to use AI tools to automate work and, over time, build agents and workflows that make