About the role
At Replicant, we believe AI should work for people, starting with customer service. That’s why we built a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps. Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. From processing payments to booking appointments and authenticating users, they help customers get what they need instantly, 24/7. Meanwhile, our real-time conversation insights help contact center leaders coach better and improve every interaction. We are leading the shift from legacy systems to AI-first service, powered by large language models (LLMs) and designed for enterprise scale, security, and empathy. If you’re excited by the potential of LLMs, voice AI, and building category-defining technology with a kind, ambitious team, you’ll love it here. Replicant is picking up traction with customer service organizations across the B2B sector in retail, insurance, travel, financial services, healthcare, and more. We are looking for a Sales Engineer with a computer science, management information systems, or technical sales background to help think through integration and how Replicant will interface with existing customer service technologies to develop solutions for potential prospects. This ideal candidate has great communication skills and is comfortable speaking to all levels of the organization. This role will work with the account executive and assist with the pre-sales process.
What You'll Do Work closely with the sales team to gather customer
requirements Own the technical side of the sales process Identify technology trends in industry verticals Use visualization tools to illustrate AI Agent design, integration points, dataflow, and more Review and write API specifications for internal and external stakeholders Design and refine conversational AI agents by crafting, testing, and iterating on prompts to optimize performance, tone, and resolution quality Lead hands-on trials with prospects, using their call center data to demonstrate the value of Replicant’s platform Analyze conversational data to uncover trends, insights, and areas for automation or improvement Translate findings into clear narratives that resonate with business and technical stakeholders Collaborate cross-functionally with sales, product, and engineering teams to ensure trial success and stakeholder alignment Attend customer meetings and provide technical support to the Account Executives What You'll Bring 2+ years in a Solutions Engineering or similar customer-facing technical role Curiosity about AI and some experience with prompt engineering (formal or self-taught) Familiarity with APIs and authentication methods (e.g., REST, OAuth 2.0) Clear written and verbal communication, with an ability to tailor your message A collaborative, get-things-done mindset A degree in Computer Science, Information Systems, or equivalent experience—what matters most is your ability to learn and deliver
