Total Loss Adjuster

Total Loss Adjuster Total Loss Adjuster About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

About

the role We are seeking a highly organized and customer-focused Transportation Claims Total Loss Specialist to join our team. The successful candidate will be responsible for working with rental facilities, body shops, salvage vendors, and appraisers to manage the total loss settlement process and rental expenses, reviewing the valuation of the vehicle based on its type to resolve the claim efficiently and reviewing damage estimates to confirm vehicles are total losses. Your role will also be responsible for handling an inventory of claims, triaging critical claims, and delivering service to all constituents of the claim. The ideal candidate has a willingness to work through a design process that supports the quickest claim resolution with the best outcome. In addition, you will collaborate closely with our product and engineering teams to give feedback and identify technology and process improvements.

What you'll do Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests Gather necessary information from customers to successfully adjudicate the claim and explain policy, coverage, and appropriate course of action Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim Coordinate with our salvage vendor partners for the movement of damaged vehicles and assist with rental reimbursement Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss Ensure compliance with specific state regulations, policy provisions, and standard operating procedures Negotiating and communicating all total loss settlements per company and state guidelines within approved payment authority Provide input for continuous development of claims guidelines, best practices, and process improvements Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications